D7AKE

As above really not a major amount just had two payments showing on my bank statement, exactly the same amount

now I cant find my receipt, who do I contact shop or bank?

any help apreciated

Si

Rich_w

"Keep this receipt for your records"

(well at least until it appears on the statement)


However, If they are the same date & time/same amount exactly. Id approach your card company and see what they say. Sounds like a technical issue rather than a fraud one.

Mint FRST

iTrader: (1)

Thats nothing - the coonts have took £24.32 out my account 4 times

One after another!

Anyone else

St3V3_C

Talk to the card issuer mate.

They will either tell you straight away that it's wrong, of go back to the retailer to find transaction slips.

If the retailer can' t find them (or can't be arsed) you get the money back.

If they are obviously for the same stuff then they'll also refund.

JTECH James

iTrader: (13)

dont think of it as "not alot of money" think what they would do if you didnt pay them the ammount they would do everything they could to make you pay ,so you should do everything you can to get your mony back

Ginge !

you could start shopping at netto

bullsrs

if you have the proof on your bank statement thats a good start but you would need wilko`s to check their records to rectify the discrepancy, all businesses have to keep a record for all sales (for inland revenue purposes) for 5 years, just remember to be polite and remind them anyone can make a mistake, it goes a long way. hope this helps

D7AKE

Thanks guys...emailed Wilkinsons got this reply

Thank you for your enquiry. Please accept my sincere apologies for any inconvenience and concern this matter has caused you. We became aware of this issue that has affected a small number of customers yesterday. Please be assured this has been rectified and any further payments will not be duplicated. Refunds are being processed and you should receive a refund to your bank account by tomorrow. However, some card issuers can take longer to process their refunds and this may affect the length of time taken to reach your account.

If you should incur any bank charges, please do not hesitate to contact us and we will ensure you are not financially disadvantaged by this issue.

I hope this information reassures you and assuring you of our best attantion at all times.

Kind Regards


Just a note to say thanks for all your advice

SI

D7AKE

[quote="Rich_w"]"Keep this receipt for your records"

(well at least until it appears on the statement)



lol my mrs lost that in the floods.....