Asking for photos.a simple question to buyers
09-03-2007, 05:00 PM
#1
Asking for photos.a simple question to buyers
why is it that people want photos of parts IE coolers,suspension,turbos general parts ?? and will not except a professionals desciption who deals in this stuff all day long
I spend all day running around the counrty,stripping cars cleaning parts wrapping and sending parcels dealing with the couriers for late deliveries or lost items,answering phone calls and dealing with e mails
do you really think we have time to photo every part we sell ??
Now i do understand sometimes a photo is needed for a rare or unusuall part but why ask for basically standard items which all look exactly the same ??
Anyone who uses a trader off this sites knows damm well what they say is what tey get and if something isnt quite rght you know it can be sent back
so this is a serious question which I would like a serious answer too
as in the past i have sent photo only to never hear anything again
I spend all day running around the counrty,stripping cars cleaning parts wrapping and sending parcels dealing with the couriers for late deliveries or lost items,answering phone calls and dealing with e mails
do you really think we have time to photo every part we sell ??
Now i do understand sometimes a photo is needed for a rare or unusuall part but why ask for basically standard items which all look exactly the same ??
Anyone who uses a trader off this sites knows damm well what they say is what tey get and if something isnt quite rght you know it can be sent back
so this is a serious question which I would like a serious answer too
as in the past i have sent photo only to never hear anything again
09-03-2007, 05:07 PM
#2
Professional Waffler
Not being funny mate but not every trader is as straight as they should be and many people wouldn't know you from Adam.
Lost count of the number of mint things that have turned out to be not much more than scrap.
Pics give an indication of condition and problems and save a wasted journey and hassle all round.
Lost count of the number of mint things that have turned out to be not much more than scrap.
Pics give an indication of condition and problems and save a wasted journey and hassle all round.
09-03-2007, 05:09 PM
#3
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As much as i respect the job you do, and the business you run, you always seem to be moaning about customers 
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
09-03-2007, 05:10 PM
#4
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My personal opinion is that its perfectly acceptable to ask for a photo of what your buying, standard part or rare special part.
I guess it can get tiring if the volume of requests are high but dont really know how many you are talking about.
Youve got to remember that no matter how good your service and reputation is, so many people with the internet and ebay have had their fingers burnt, so are maybe looking for that extra re-assurance.
As above, there does seem to be quite a bit of moaning about customers on here and probably not the place to air those thoughts? Just my opinion and not meant to spark any rows as I also respect the jobs you do.
But like I said on another post, the rate you guys break these cars, there wont be any left soon and Cosworths/RS's will become kit cars like my Westie that you buy in pieces and bolt together!!!!
I guess it can get tiring if the volume of requests are high but dont really know how many you are talking about.
Youve got to remember that no matter how good your service and reputation is, so many people with the internet and ebay have had their fingers burnt, so are maybe looking for that extra re-assurance.
As above, there does seem to be quite a bit of moaning about customers on here and probably not the place to air those thoughts? Just my opinion and not meant to spark any rows as I also respect the jobs you do.
But like I said on another post, the rate you guys break these cars, there wont be any left soon and Cosworths/RS's will become kit cars like my Westie that you buy in pieces and bolt together!!!!
09-03-2007, 05:14 PM
#5
Originally Posted by Coldo
As much as i respect the job you do, and the business you run, you always seem to be moaning about customers
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
09-03-2007, 05:15 PM
#6
well i will only take piccs of things like wheels etc that i understand piccs are so important to get an idea of condition etc , but will not take piccs of suspension parts or other mechanical parts , simply as i havent the time and will just sell tho those who trust me .
The problem is in this day and age that there are far to many people selling shit etc on e/bay that people just dont trust anyone anymore and thats a big shame , and it seems the gen trader is suffering because of this and are getting strange requests for piccs of run of the mill parts that most would normaly not need piccs of
The problem is in this day and age that there are far to many people selling shit etc on e/bay that people just dont trust anyone anymore and thats a big shame , and it seems the gen trader is suffering because of this and are getting strange requests for piccs of run of the mill parts that most would normaly not need piccs of
09-03-2007, 05:15 PM
#7
Originally Posted by polly_x
My personal opinion is that its perfectly acceptable to ask for a photo of what your buying, standard part or rare special part.
I guess it can get tiring if the volume of requests are high but dont really know how many you are talking about.
Youve got to remember that no matter how good your service and reputation is, so many people with the internet and ebay have had their fingers burnt, so are maybe looking for that extra re-assurance.
As above, there does seem to be quite a bit of moaning about customers on here and probably not the place to air those thoughts? Just my opinion and not meant to spark any rows as I also respect the jobs you do. But like I said on another post, the rate you guys break these cars, there wont be any left soon and Cosworths/RS's will become kit cars that you buy in pieces!
I guess it can get tiring if the volume of requests are high but dont really know how many you are talking about.
Youve got to remember that no matter how good your service and reputation is, so many people with the internet and ebay have had their fingers burnt, so are maybe looking for that extra re-assurance.
As above, there does seem to be quite a bit of moaning about customers on here and probably not the place to air those thoughts? Just my opinion and not meant to spark any rows as I also respect the jobs you do. But like I said on another post, the rate you guys break these cars, there wont be any left soon and Cosworths/RS's will become kit cars that you buy in pieces!
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09-03-2007, 05:20 PM
#8
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I agree totally with both of you but..................
Maybe its time to change the model to what the customer wants.......Stand out from the rogue traders and provide that extra bit of value?
I know its a trade off between time/resource etc, but maybe give it a try and see what the customer reaction is.
Like my employers slogan says...........Every Little Helps
Maybe its time to change the model to what the customer wants.......Stand out from the rogue traders and provide that extra bit of value?
I know its a trade off between time/resource etc, but maybe give it a try and see what the customer reaction is.
Like my employers slogan says...........Every Little Helps
09-03-2007, 05:24 PM
#9
I"ll pass mate ,, if you think im going to take piccs of most of the parts i sell you can think again ,,if we did this it would mean more time = more money ,,then you will say were to expensive
Ill stick with the people who take my word as a real trader and sell to them ,,Im lucky enough to be as busy as i am and do ok without sending piccs of daft items , but will still supply piccs of wheels / trims etc if required as these need piccs IMO
Ill stick with the people who take my word as a real trader and sell to them ,,Im lucky enough to be as busy as i am and do ok without sending piccs of daft items , but will still supply piccs of wheels / trims etc if required as these need piccs IMO
09-03-2007, 05:31 PM
#10
Originally Posted by polly_x
I agree totally with both of you but..................
Maybe its time to change the model to what the customer wants.......Stand out from the rogue traders and provide that extra bit of value?
I know its a trade off between time/resource etc, but maybe give it a try and see what the customer reaction is.
Like my employers slogan says...........Every Little Helps
Maybe its time to change the model to what the customer wants.......Stand out from the rogue traders and provide that extra bit of value?
I know its a trade off between time/resource etc, but maybe give it a try and see what the customer reaction is.
Like my employers slogan says...........Every Little Helps
maybe I should emply someone just to load photos on the net,would mean only one thing prices will go up
09-03-2007, 05:35 PM
#11
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Originally Posted by Pete,RS Specialists
Originally Posted by Coldo
As much as i respect the job you do, and the business you run, you always seem to be moaning about customers
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
a simple digi photo takes seconds to upload and email/post, why not just take photos as you strip the car??
The other thing people worry about is if there is no photo, what is there to hide, and why does the trader get so agggressive/angry when asked for one whats HE trying to hide???
09-03-2007, 05:41 PM
#12
Traders arnt trying to hide anything mate ,,if you think that then keep buying of e/bay ,,I wont loose sleep over not getting a sale because you expect me to take piccs of thousands and thousands of parts i have in stock
If it was as easy as you say mate we would do it
Remove every part and take a picc keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate
If it was as easy as you say mate we would do it
Remove every part and take a picc
keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate
09-03-2007, 05:41 PM
#13
Originally Posted by RWD_cossie_wil
Originally Posted by Pete,RS Specialists
Originally Posted by Coldo
As much as i respect the job you do, and the business you run, you always seem to be moaning about customers
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
a simple digi photo takes seconds to upload and email/post, why not just take photos as you strip the car??
The other thing people worry about is if there is no photo, what is there to hide, and why does the trader get so agggressive/angry when asked for one whats HE trying to hide???
I went to see a car today,old it was fine and drove well,got there what a total bag of shit,now a picture would have done jack shit
pictures mean nothing to the condition of parts,it down to the seller to tell the truth
09-03-2007, 05:47 PM
#15
Originally Posted by RWD_cossie_wil
Originally Posted by Pete,RS Specialists
Originally Posted by Coldo
As much as i respect the job you do, and the business you run, you always seem to be moaning about customers
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
a simple digi photo takes seconds to upload and email/post, why not just take photos as you strip the car??
The other thing people worry about is if there is no photo, what is there to hide, and why does the trader get so agggressive/angry when asked for one whats HE trying to hide???
09-03-2007, 05:49 PM
#16
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Originally Posted by NORTH YORKS RS SPARES
Traders arnt trying to hide anything mate ,,if you think that then keep buying of e/bay ,,I wont loose sleep over not getting a sale because you expect me to take piccs of thousands and thousands of parts i have in stock
If it was as easy as you say mate we would do it
Remove every part and take a picc keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate
If it was as easy as you say mate we would do it
Remove every part and take a picc
keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate , I have had a few items off reputedly good breakers, only to recive parts with bits missing, wrong part etc, and had to argue the toss to get the proper part sent, ie a supposedly complete RS 2000 mk5 white door, only for it to arrive minus all the windows, electrics and wing mirror etc, and actually a MK6 door 
which turned a simple door replacement into a major hassle job And your description of mint may not be someone elses, why not cover your arse and send a photo, then the punter has no comeback when he complains that its the wrong colour/ mk part/ spec etc etc??
And it takes seconds to take digi photo's just have a few memory cards, use one for each car you break, then when most of the bits are gone re-use it for another car?
09-03-2007, 05:50 PM
#17
Legend
Here we go with the old gits again
I personally will take a photo of whatever anyone asks for [yes, anything] but I can understand how annoying it is for you guys selling hundreds of different fiddly little bits.
BUT, what you have to remember though [after your many many many many years of trading :walkingstick: ] is that you/we are doing this all day long, every day but the customer isn't....
They just want peace of mind and 9 times out of 10 they just something to ask for! I assume in the case of most parts, they want to make sure it's the right bit ... with the limited knowledge they probably have.
Thats is a totally out dated 1970's way of looking at things. It should be: "The customer likes to think they're always right but invariably they're a fucking idiot."
I personally will take a photo of whatever anyone asks for [yes, anything
] but I can understand how annoying it is for you guys selling hundreds of different fiddly little bits. BUT, what you have to remember though [after your many many many many years of trading :walkingstick:
] is that you/we are doing this all day long, every day but the customer isn't....They just want peace of mind and 9 times out of 10 they just something to ask for! I assume in the case of most parts, they want to make sure it's the right bit ... with the limited knowledge they probably have.
Originally Posted by Coldo
"The customer is always right", at the end of the day.
09-03-2007, 05:51 PM
#18
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If I may jump in.
No matter how well you describe the item to be sold and no matter how many times we have seen what is being sold, we can't see what you are selling. Sure I know what a turbo, comp Mo wheel, bonnet looks like but like it is always said a picture is worth a Thousand words! Believe it or not if your ad shows pics you will get less questions about the said item.
Buyers will always want to see pics I know I do. It helps me to decided if I want it or not. It'll save you the hassle of replying to so many pm's and email asking for pics. Of course it's just MHO and i'm always looking to buy stuff.
No matter how well you describe the item to be sold and no matter how many times we have seen what is being sold, we can't see what you are selling. Sure I know what a turbo, comp Mo wheel, bonnet looks like but like it is always said a picture is worth a Thousand words! Believe it or not if your ad shows pics you will get less questions about the said item.
Buyers will always want to see pics I know I do. It helps me to decided if I want it or not. It'll save you the hassle of replying to so many pm's and email asking for pics. Of course it's just MHO and i'm always looking to buy stuff.
09-03-2007, 05:52 PM
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Originally Posted by NORTH YORKS RS SPARES
Traders arnt trying to hide anything mate ,,if you think that then keep buying of e/bay ,,I wont loose sleep over not getting a sale because you expect me to take piccs of thousands and thousands of parts i have in stock
If it was as easy as you say mate we would do it
Remove every part and take a picc keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate
If it was as easy as you say mate we would do it
Remove every part and take a picc
keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate You're saying all traders can be trusted??
Pete,
Pictures can tell people an awful lot about the condition of parts
Personally if I want to see a picture of a part before spending cash on it then i'll ask...if the seller can't be bothered i'll take my money to someone who can.The traders on here are supposedly trustworthy but I've heard bad stories over the years... not all are trustworthy and I wouldn't assume just because some people claim you to be trustworthy that you actually are.
Oh and stop moaning...if it bothers you that much get a different job/business.
09-03-2007, 05:53 PM
#21
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Originally Posted by Pete,RS Specialists
Originally Posted by polly_x
I agree totally with both of you but..................
Maybe its time to change the model to what the customer wants.......Stand out from the rogue traders and provide that extra bit of value?
I know its a trade off between time/resource etc, but maybe give it a try and see what the customer reaction is.
Like my employers slogan says...........Every Little Helps
Maybe its time to change the model to what the customer wants.......Stand out from the rogue traders and provide that extra bit of value?
I know its a trade off between time/resource etc, but maybe give it a try and see what the customer reaction is.
Like my employers slogan says...........Every Little Helps
maybe I should emply someone just to load photos on the net,would mean only one thing prices will go up
Not necesarily, there is a thing called growth and investment that ultimately drive more volume and lower prices, but at a maintained or increased profit.
It all depends on if you want to grow your business though. May require some investment in time and people.
You guys dont need lessons in business I know and I dont so I will leave it for others to comment..............
It does feel like you are so set in your ways though that asking for input on here is a lost cause that does nothing but actually lower your reputations as you always argue back and dont take the feedback given........often from your customers.
09-03-2007, 05:54 PM
#22
The internet is a wonderfull thing you dont even have to go out of your house any more
unfortuantly Imam old school I prefer to talk to my custumers I feel its far more personal amd i ont really want to deal with anyone who does not trust my word Ive been around too long to bull shit people
rwd WIll
weres my appologie then ??
unfortuantly Imam old school I prefer to talk to my custumers I feel its far more personal amd i ont really want to deal with anyone who does not trust my word Ive been around too long to bull shit people
rwd WIll
weres my appologie then ??
09-03-2007, 05:55 PM
#24
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Originally Posted by Pete,RS Specialists
Originally Posted by RWD_cossie_wil
Originally Posted by Pete,RS Specialists
Originally Posted by Coldo
As much as i respect the job you do, and the business you run, you always seem to be moaning about customers
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
a simple digi photo takes seconds to upload and email/post, why not just take photos as you strip the car??
The other thing people worry about is if there is no photo, what is there to hide, and why does the trader get so agggressive/angry when asked for one whats HE trying to hide???
09-03-2007, 05:56 PM
#25
Originally Posted by RWD_cossie_wil
Originally Posted by NORTH YORKS RS SPARES
Traders arnt trying to hide anything mate ,,if you think that then keep buying of e/bay ,,I wont loose sleep over not getting a sale because you expect me to take piccs of thousands and thousands of parts i have in stock
If it was as easy as you say mate we would do it
Remove every part and take a picc keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate
If it was as easy as you say mate we would do it
Remove every part and take a picc
keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate , I have had a few items off reputedly good breakers, only to recive parts with bits missing, wrong part etc, and had to argue the toss to get the proper part sent, ie a supposedly complete RS 2000 mk5 white door, only for it to arrive minus all the windows, electrics and wing mirror etc, and actually a MK6 door which turned a simple door replacement into a major hassle job And your description of mint may not be someone elses, why not cover your arse and send a photo, then the punter has no comeback when he complains that its the wrong colour/ mk part/ spec etc etc??
And it takes seconds to take digi photo's just have a few memory cards, use one for each car you break, then when most of the bits are gone re-use it for another car?
Paul
09-03-2007, 05:58 PM
#26
Originally Posted by John Laverick
Originally Posted by NORTH YORKS RS SPARES
Traders arnt trying to hide anything mate ,,if you think that then keep buying of e/bay ,,I wont loose sleep over not getting a sale because you expect me to take piccs of thousands and thousands of parts i have in stock
If it was as easy as you say mate we would do it
Remove every part and take a picc keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate
If it was as easy as you say mate we would do it
Remove every part and take a picc
keep piccs on my computer of thousands of parts just because one bloke may want a picc of a n/s rear arm think about it ,,,,,,,impossible mate You're saying all traders can be trusted??
yes it bothers me as i want to know why people want photos of silly parts thats why I have asked the question.
I deal with more people out the magazines then off this site and not one asks for photos
WHY ????
Pete,
Pictures can tell people an awful lot about the condition of parts
Personally if I want to see a picture of a part before spending cash on it then i'll ask...if the seller can't be bothered i'll take my money to someone who can.The traders on here are supposedly trustworthy but I've heard bad stories over the years... not all are trustworthy and I wouldn't assume just because some people claim you to be trustworthy that you actually are.
Oh and stop moaning...if it bothers you that much get a different job/business.
09-03-2007, 05:59 PM
#28
Legend
Originally Posted by NORTH YORKS RS SPARES
I understand your point mate 100% but still am not going to do it ,, I cant afford to employ a man to do this as it will need extra man power to do this , so altho i agree i may get more sales from doing this i will pass and stay as busy as i am , which is busy as i realy want / need to be
Cheap labour.
Or some of these Polish blokes are cheap.
On a serious note though, do either of you subscribe to one of the Find A Part services?
09-03-2007, 06:04 PM
#33
Originally Posted by RWD_cossie_wil
Originally Posted by Pete,RS Specialists
Originally Posted by RWD_cossie_wil
Originally Posted by Pete,RS Specialists
Originally Posted by Coldo
As much as i respect the job you do, and the business you run, you always seem to be moaning about customers
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
"The customer is always right", at the end of the day, if you dont want their business, tell them so and you wont have to put up with annoying/time consuming enquries.
a simple digi photo takes seconds to upload and email/post, why not just take photos as you strip the car??
The other thing people worry about is if there is no photo, what is there to hide, and why does the trader get so agggressive/angry when asked for one whats HE trying to hide???
I went to see a car today,old it was fine and drove well,got there what a total bag of shit,now a picture would have done jack shit
pictures mean nothing to the condition of parts,it down to the seller to tell the truth
If you are going to sell somthing like that at top money, then YOU have a responsibilty to make sure it is as described, not just whilp a few caps off, see the bearings are standard as sell it for top money in the hope that it's ok
To be honest Pete, you ALWAYS bang on about quality this respectable trader the other, but you have a foul attitude when it comes to customer service, and personally I will NEVER use you again as I feel you are massivley over priced and just not worth the hassle to deal with. It has taken MONTHS for you to sort my mates crank out, NOT good service in my opinion.....
So , here is your apology, I am VERY VERY SORRY I EVER reccomended you to people, it will never happen again.
you know what matt said,I know you didnt have to change it after all this time" now thats a real gent there unlike you you gobby peice of shit
09-03-2007, 06:05 PM
#34
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Just a thought but it may actually be a good idea to employ someone part-time purely to take photo's and upload them on the net. If it helps to sell more bits and provided the volume of sales gained (and the profit) outweighs the cost of the emplyees wages, then it can only be a good thing. Worth a try in my opinion mate, as it must be a pretty common occurance to put the post up for opinions.
09-03-2007, 06:06 PM
#36
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Originally Posted by Pete,RS Specialists
The internet is a wonderfull thing you dont even have to go out of your house any more
unfortuantly Imam old school I prefer to talk to my custumers I feel its far more personal amd i ont really want to deal with anyone who does not trust my word Ive been around too long to bull shit people
rwd WIll
weres my appologie then ??
unfortuantly Imam old school I prefer to talk to my custumers I feel its far more personal amd i ont really want to deal with anyone who does not trust my word Ive been around too long to bull shit people
rwd WIll
weres my appologie then ??
09-03-2007, 06:07 PM
#37
Legend
Originally Posted by NORTH YORKS RS SPARES
Polish bird for £5 per day
How many piccs do you want ??? no problem
How many piccs do you want ??? no problem
I'm fucking glad the 4 I've got working here can't read or they'll be off to yours for a payrise that big!
09-03-2007, 06:09 PM
#39
Originally Posted by S1rst
Just a thought but it may actually be a good idea to employ someone part-time purely to take photo's and upload them on the net. If it helps to sell more bits and provided the volume of sales gained (and the profit) outweighs the cost of the emplyees wages, then it can only be a good thing. Worth a try in my opinion mate, as it must be a pretty common occurance to put the post up for opinions.