Warranty on second hand parts
06-01-2007, 03:14 PM
#1
Warranty on second hand parts
PLEASE READ THIS CAREFULLY ,, THE QUESTION IS WHAT WARRANTY WHEN ITS FITTED AND FOUND TO BE IN GOOD WORKING ORDER ,,NOT HOW LONG DO YOU HAVE TO FIT IT
Before i start can i just say this is a serious post and i dont want it to turn to shit ,, all i want is to try to find out people honest opinion on this subject
SO ,, Can i please ask ,,if you bought a second hand item from a breaker / etc , what sort of warranty would you expect
It goes without saying that if the part is found to be faulty upon fitting it should be replaced or a refund given asap ,,BUT ,, how long would you expect it to be warrantied for once fitted and found to be in good working order
Thanks Paul
Before i start can i just say this is a serious post and i dont want it to turn to shit ,, all i want is to try to find out people honest opinion on this subject
SO ,, Can i please ask ,,if you bought a second hand item from a breaker / etc , what sort of warranty would you expect
It goes without saying that if the part is found to be faulty upon fitting it should be replaced or a refund given asap ,,BUT ,, how long would you expect it to be warrantied for once fitted and found to be in good working order
Thanks Paul
06-01-2007, 03:21 PM
#6
Legend
On a second hand part I wouldn't expect anything other than it's fit for the purpose.
On parts I would say it's even more difficult than a whole car as what's to say there aren't other factors that caused failure, not specifically the part that was bought?
On parts I would say it's even more difficult than a whole car as what's to say there aren't other factors that caused failure, not specifically the part that was bought?
06-01-2007, 03:26 PM
#7
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I think it would depend on the price.
If a 5 quid part doesn't last long, no big deal.
Splashing out a grand or two, and I would want some comback for a good few months.
If a 5 quid part doesn't last long, no big deal.
Splashing out a grand or two, and I would want some comback for a good few months.
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06-01-2007, 03:28 PM
#8
ELASTIC BAND
Originally Posted by NORTH YORKS RS SPARES
the question is what warranty you expect once its fitted and found to be in good working order
06-01-2007, 03:29 PM
#10
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how can you give a warrenty with a second hand part ?if you want a warrenty buy a new part. if it works when fitted then its sold as seen tried and tested,end of 
06-01-2007, 03:29 PM
#11
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Originally Posted by NORTH YORKS RS SPARES
the question is what warranty you expect once its fitted and found to be in good working order
If you go to a scrappers and buy an alternator, it worked for 2 weeks then stopped and you took it back he would laugh you out of his yard.
06-01-2007, 03:30 PM
#12
Originally Posted by St3V3_C
I think it would depend on the price.
If a 5 quid part doesn't last long, no big deal.
Splashing out a grand or two, and I would want some comback for a good few months.
If a 5 quid part doesn't last long, no big deal.
Splashing out a grand or two, and I would want some comback for a good few months.
If the part was Ł5 or 5k ,, if it was fitted and found to be in good working order the same rule applies . A trader cannot see inside an engine etc , or can say how long a switch will work for before it fails , we dont see into the future etc or have x ray vission , this is my point and why i asked the question
06-01-2007, 03:34 PM
#13
PassionFord Post Whore!!
3 years, 36000 miles please 
Personally I would expect second hand parts to be sold as seen.
It complicates matters when the transaction is mail order but if I buy something second hand I would endeavour to establish it's condition and suitability as soon as it's received.
Certainly within say 7 days?
Personally I would expect second hand parts to be sold as seen.
It complicates matters when the transaction is mail order but if I buy something second hand I would endeavour to establish it's condition and suitability as soon as it's received.
Certainly within say 7 days?
06-01-2007, 03:39 PM
#14
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2 weeks after the day of sale only if the part can be proven to be faulty. 2 weeks is giving a reasonable amount of time for the part to be fitted and tested.
The trouble with selling parts to d.i.y mechanics is they can damage things due to a lack of knowledge and skill so i would say it also has to come back in exactly the same condition as sold.
The trouble with selling parts to d.i.y mechanics is they can damage things due to a lack of knowledge and skill so i would say it also has to come back in exactly the same condition as sold.
06-01-2007, 03:41 PM
#15
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I think it depends on the part as well though really?
Say you sold a set of konis and springs how would you warrenty them? time? miles?
If i bought a part and it done the job then as far as i am concerned the warrenty run out pretty much as soon as i drove the car lol........
Also what would you do Paul if i bought something from you and it failed on the first drive taking 2 or 3 things with it? and on you selling it and me( ) fitting it nothing was visibly (spl) wrong?
Martin
Say you sold a set of konis and springs how would you warrenty them? time? miles?
If i bought a part and it done the job then as far as i am concerned the warrenty run out pretty much as soon as i drove the car lol........
Also what would you do Paul if i bought something from you and it failed on the first drive taking 2 or 3 things with it? and on you selling it and me(
) fitting it nothing was visibly (spl) wrong?Martin
06-01-2007, 03:41 PM
#16
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no warantee on 2nd hand parts.
as long as they are in good order and for the correct purpose when sold.
no warantee if used in a non std application. unmodified cars only...
caveat emptor on 2nd hand parts IMHO
as long as they are in good order and for the correct purpose when sold.
no warantee if used in a non std application. unmodified cars only...
caveat emptor on 2nd hand parts IMHO
06-01-2007, 03:43 PM
#17
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Originally Posted by Moose 130
no warantee on 2nd hand parts.
as long as they are in good order and for the correct purpose when sold.
no warantee if used in a non std application. unmodified cars only...
caveat emptor on 2nd hand parts IMHO
as long as they are in good order and for the correct purpose when sold.
no warantee if used in a non std application. unmodified cars only...
caveat emptor on 2nd hand parts IMHO
especially when your dealing with RS's
06-01-2007, 03:43 PM
#18
Originally Posted by SPADGE
2 weeks after the day of sale only if the part can be proven to be faulty. 2 weeks is giving a reasonable amount of time for the part to be fitted and tested.
The trouble with selling parts to d.i.y mechanics is they can damage things due to a lack of knowledge and skill so i would say it also has to come back in exactly the same condition as sold.
The trouble with selling parts to d.i.y mechanics is they can damage things due to a lack of knowledge and skill so i would say it also has to come back in exactly the same condition as sold.
How mant times do parts come back in the same state they left
not many I have been lucky that i have had only a handfull of faulty parts in the last 4 years , but still think its important to find peoples opinion on things like faulty goods
06-01-2007, 03:45 PM
#20
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Years, the customer is always right
If the part works upon fitting then that is it, if the part is faulty upon fitting then exchange/refund.
IMO 2 weeks is long enough to buy a part and fit it.
If its an expensive item then i would spend that little more and buy new with a full manufacturers warrenty on it, peace of mind and all that, and avoid the hassle that Paul is trying to get at with this post.
If the part works upon fitting then that is it, if the part is faulty upon fitting then exchange/refund.
IMO 2 weeks is long enough to buy a part and fit it.
If its an expensive item then i would spend that little more and buy new with a full manufacturers warrenty on it, peace of mind and all that, and avoid the hassle that Paul is trying to get at with this post.
06-01-2007, 03:46 PM
#21
Paul,
I would say that one week would be fair
Also if you order something early on in a week, then some people may not get chance to fit it till the weekend - week nearly up.
If I was buying a part I'd be happy with this arrangement.
If I wasn't going to be fitting the part for say 2 months or whatever, I would just ask you over the phone if its ok that the warranty starts from then, and I guess if you say yes thats fine, then you'd just take my word for it.
Besides, I shouldn't think its too often you send a part out that fails anyway surely? Or is it more a case of people getting a part, fitting straight away, then ringing you 6 months later saying its busted, whatya gonna do about it? FUCK ALL
I would say that one week would be fair
Also if you order something early on in a week, then some people may not get chance to fit it till the weekend - week nearly up.
If I was buying a part I'd be happy with this arrangement.
If I wasn't going to be fitting the part for say 2 months or whatever, I would just ask you over the phone if its ok that the warranty starts from then, and I guess if you say yes thats fine, then you'd just take my word for it.
Besides, I shouldn't think its too often you send a part out that fails anyway surely? Or is it more a case of people getting a part, fitting straight away, then ringing you 6 months later saying its busted, whatya gonna do about it?
FUCK ALL
06-01-2007, 03:46 PM
#22
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Ive bought tons of stuff over the years from Breakers and i wasnt even aware that a warranty was even on the table, I Always stuck to the "Sold as seen" line of thought
06-01-2007, 03:48 PM
#23
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parts should be fit for the purpose they are sold,so the seller must inspect it before he sells it...the buyer must then inspect it before he fits it,and then to check if it works once on the car,after that then there should be no warranty at all.
warranty on parts is a grey area,even brand new parts can cause haeadaches (try claiming a warranty on a turbo!!!)
second hand parts should have NO WARRANTY AT ALL imo,the reason they are cheap is because they are used,and they carry the risk of not lasting as long as a new part,if you are tha worried then buy new!
warranty on parts is a grey area,even brand new parts can cause haeadaches (try claiming a warranty on a turbo!!!)
second hand parts should have NO WARRANTY AT ALL imo,the reason they are cheap is because they are used,and they carry the risk of not lasting as long as a new part,if you are tha worried then buy new!
06-01-2007, 03:49 PM
#24
Originally Posted by S2martin
I think it depends on the part as well though really?
Say you sold a set of konis and springs how would you warrenty them? time? miles?
If i bought a part and it done the job then as far as i am concerned the warrenty run out pretty much as soon as i drove the car lol........
Also what would you do Paul if i bought something from you and it failed on the first drive taking 2 or 3 things with it? and on you selling it and me( ) fitting it nothing was visibly (spl) wrong?
Martin
Say you sold a set of konis and springs how would you warrenty them? time? miles?
If i bought a part and it done the job then as far as i am concerned the warrenty run out pretty much as soon as i drove the car lol........
Also what would you do Paul if i bought something from you and it failed on the first drive taking 2 or 3 things with it? and on you selling it and me(
) fitting it nothing was visibly (spl) wrong?Martin
Moose has a good point ,,
How can you expect a warranty on a std item fitted to a modded car
06-01-2007, 03:49 PM
#25
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paul,a very good question which needs to be answered by your/our customers
if the part is ok when fitted-thats it
if the part doesnt work when fitted-contact supplier immediately
if you have bought a part thinking its the fault and it isnt-tuff
if you have bought a part and dont intend to fit it for 6 months-inform the seller of this and sort out any sort of warranty there and then when you buy it.
this is what i think.
if the part is ok when fitted-thats it
if the part doesnt work when fitted-contact supplier immediately
if you have bought a part thinking its the fault and it isnt-tuff
if you have bought a part and dont intend to fit it for 6 months-inform the seller of this and sort out any sort of warranty there and then when you buy it.
this is what i think.
06-01-2007, 03:53 PM
#27
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Originally Posted by NORTH YORKS RS SPARES
Moose has a good point ,,
How can you expect a warranty on a std item fitted to a modded car
Regards my question then that pretty much answers any worrys i would have
06-01-2007, 03:53 PM
#28
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Re: Warranty on second hand parts
Originally Posted by NORTH YORKS RS SPARES
If you bought a second hand item from a breaker / etc , what sort of warranty would you expect
Thanks Paul
Thanks Paul
Depends on what and to whom you are selling
Saxo starter, nova gearbox metro engine then 90 days / 3mths to joe average and his average car part.
If on the other hand the parts are more specialist and are prone to abuse ie Cossie parts, then 30 days if that
06-01-2007, 03:54 PM
#29
Jay
another good point
I have sold people parts and they have called me saying ," it wasnt that that was fooked so can i have a refund "
This happens all the time
I DO NOT GIVE A REFUND for this reason as im not here as a free testing service for people
another good point
I have sold people parts and they have called me saying ," it wasnt that that was fooked so can i have a refund "
This happens all the time
I DO NOT GIVE A REFUND for this reason as im not here as a free testing service for people
06-01-2007, 03:54 PM
#30
PassionFord Post Whore!!
This is not UK, but it was the first thing to come up on Google. Seems fair
If you are buying second-hand goods from a business then the business is subject to the Trade Practices Act and state fair trading legislations, and you're afforded the same protections and consumer rights.
Shops must disclose all defects and damage, if they don't, and the product is faulty or defective, then youre always entitled to a refund. Make sure you take the faulty goods and proof of purchase back to the retailer as soon as possible.
With second-hand goods, you need to be reasonable about the warranty, but so does the shop. Generally the older and cheaper the goods, the less likely you can expect implied warranties to cover the quality of the goods. (If you paid only $30 for an item which retails for hundreds of dollars new, you are accepting some risk that there may be something wrong with it.)
No refund signs are illegal. Youre always entitled to a refund, repair or replacement if theres been a breach of your statutory or implied warranty rights.
Even with second-hand goods, if the item is within the warranty period of the manufacturer you may be able to ask for a replacement or refund from the original retailer (although you may need the original purchase receipt).
Generally, implied or statutory warranties allow you to expect that goods will be free from defects (unless youve been notified about them), should perform the tasks you specified to the dealer, should match the description given of them and should meet a basic level of quality. Youre entitled to a remedy if theres been a breach of any of those implied warranty conditions.
Shops must disclose all defects and damage, if they don't, and the product is faulty or defective, then youre always entitled to a refund. Make sure you take the faulty goods and proof of purchase back to the retailer as soon as possible.
With second-hand goods, you need to be reasonable about the warranty, but so does the shop. Generally the older and cheaper the goods, the less likely you can expect implied warranties to cover the quality of the goods. (If you paid only $30 for an item which retails for hundreds of dollars new, you are accepting some risk that there may be something wrong with it.)
No refund signs are illegal. Youre always entitled to a refund, repair or replacement if theres been a breach of your statutory or implied warranty rights.
Even with second-hand goods, if the item is within the warranty period of the manufacturer you may be able to ask for a replacement or refund from the original retailer (although you may need the original purchase receipt).
Generally, implied or statutory warranties allow you to expect that goods will be free from defects (unless youve been notified about them), should perform the tasks you specified to the dealer, should match the description given of them and should meet a basic level of quality. Youre entitled to a remedy if theres been a breach of any of those implied warranty conditions.
06-01-2007, 03:57 PM
#32
Originally Posted by S2martin
Originally Posted by NORTH YORKS RS SPARES
Moose has a good point ,,
How can you expect a warranty on a std item fitted to a modded car
Regards my question then that pretty much answers any worrys i would have
ie, you sell a set of std calipers and discs for a cossie thats 400bhp and he says they dont stop the car very well
and the discs warped within 2 days
06-01-2007, 03:59 PM
#33
Originally Posted by St3V3_C
This is not UK, but it was the first thing to come up on Google. Seems fair
If you are buying second-hand goods from a business then the business is subject to the Trade Practices Act and state fair trading legislations, and you're afforded the same protections and consumer rights.
Shops must disclose all defects and damage, if they don't, and the product is faulty or defective, then youre always entitled to a refund. Make sure you take the faulty goods and proof of purchase back to the retailer as soon as possible.
Doesnt give a time scale tho
the rest is quite obvious i would have thought
With second-hand goods, you need to be reasonable about the warranty, but so does the shop. Generally the older and cheaper the goods, the less likely you can expect implied warranties to cover the quality of the goods. (If you paid only $30 for an item which retails for hundreds of dollars new, you are accepting some risk that there may be something wrong with it.)
No refund signs are illegal. Youre always entitled to a refund, repair or replacement if theres been a breach of your statutory or implied warranty rights.
Even with second-hand goods, if the item is within the warranty period of the manufacturer you may be able to ask for a replacement or refund from the original retailer (although you may need the original purchase receipt).
Generally, implied or statutory warranties allow you to expect that goods will be free from defects (unless youve been notified about them), should perform the tasks you specified to the dealer, should match the description given of them and should meet a basic level of quality. Youre entitled to a remedy if theres been a breach of any of those implied warranty conditions.
Shops must disclose all defects and damage, if they don't, and the product is faulty or defective, then youre always entitled to a refund. Make sure you take the faulty goods and proof of purchase back to the retailer as soon as possible.
Doesnt give a time scale tho
the rest is quite obvious i would have thought
With second-hand goods, you need to be reasonable about the warranty, but so does the shop. Generally the older and cheaper the goods, the less likely you can expect implied warranties to cover the quality of the goods. (If you paid only $30 for an item which retails for hundreds of dollars new, you are accepting some risk that there may be something wrong with it.)
No refund signs are illegal. Youre always entitled to a refund, repair or replacement if theres been a breach of your statutory or implied warranty rights.
Even with second-hand goods, if the item is within the warranty period of the manufacturer you may be able to ask for a replacement or refund from the original retailer (although you may need the original purchase receipt).
Generally, implied or statutory warranties allow you to expect that goods will be free from defects (unless youve been notified about them), should perform the tasks you specified to the dealer, should match the description given of them and should meet a basic level of quality. Youre entitled to a remedy if theres been a breach of any of those implied warranty conditions.
the rest is quite obvious i would have thought
06-01-2007, 04:00 PM
#34
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Originally Posted by NORTH YORKS RS SPARES
Originally Posted by S2martin
Originally Posted by NORTH YORKS RS SPARES
Moose has a good point ,,
How can you expect a warranty on a std item fitted to a modded car
Regards my question then that pretty much answers any worrys i would have
ie, you sell a set of std calipers for a cossie thats 400bhp and he says they dont stop the car very well
you started it!!!!!!!!
06-01-2007, 04:05 PM
#36
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if i sell an escort rs turbo engine as a used item,ill gurantee it will fire up with no problems -wont knock or smoke,compression will be ok etc.
if its fitted to a standard car ill give 7 days
if its going in a modified car i cannot guarantee it as its under more load than it should be.
if i sell an ecu that has come out of a running car-no warranty as with most electrical parts as other issues can kill electronic items.
too many people buy parts without finding the fault first-best example rs turbo metering heads. when its a cold start issue or something else.
if its fitted to a standard car ill give 7 days
if its going in a modified car i cannot guarantee it as its under more load than it should be.
if i sell an ecu that has come out of a running car-no warranty as with most electrical parts as other issues can kill electronic items.
too many people buy parts without finding the fault first-best example rs turbo metering heads. when its a cold start issue or something else.
06-01-2007, 04:06 PM
#37
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i would not expect a warranty on second hand parts,but what i would expect from a rs breaker with a good rep is for them to sell me the part i wanted in the condition they have told me its in and if there is a problem apon fitting to try there best to resolve the issue,after all if we all start buying new(i know this isnt poss on all parts) the breakers would be out of buisness.
06-01-2007, 04:06 PM
#38
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Yea, I thought that too mate. I guess it's all in the word "reasonable"
No time at all after it's fitted probably doesn't fit that, the same as 12 months defo wouldn't.
It is a tough one. As if your job isn't hard enough already, I guess you will have to specify what you offer at the point of sale.
If the customer doesn't like whatever you offer, then they will go somewhere else.
No time at all after it's fitted probably doesn't fit that, the same as 12 months defo wouldn't.
It is a tough one. As if your job isn't hard enough already, I guess you will have to specify what you offer at the point of sale.
If the customer doesn't like whatever you offer, then they will go somewhere else.
06-01-2007, 04:06 PM
#39
paul how would it work on say a second hand t5 box,if fitted and say one of the syncros was knacked and it crunched when changed quickly in a certain gear,but whos to say it was like that originally or the buyer had been half clutching it into gear and knackered it himself???
06-01-2007, 04:22 PM
#40
Originally Posted by col cos1
Paul how would it work on say a second hand t5 box,if fitted and say one of the syncros was knacked and it crunched when changed quickly in a certain gear,but whos to say it was like that originally or the buyer had been half clutching it into gear and knackered it himself???
as i see it there is no way either person can prove that either the box was fine when sold and the new owner damaged it , or that it had the fault when sold .I always tell people they get a warranty with a gearbox ( if they havent tested it before buying it ) as long as its fitted by a quality garage ( i ask for proof if there is a fault that a garage fitted it ) if they dont get a garage to fit it they then have to trust me and buy it with no warranty or the go to another dealer ,,there choice
how can you warranty a second hand gearbox that was fitted to a 220bhp car when new , and is now over 10 years old and fitted to a much higher bhp car