HELP NEEDED!! Any car dealers on here please?
20-06-2006, 10:23 AM
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HELP NEEDED!! Any car dealers on here please?
basically, i bought a 1999 bmw 328ci from a car dealer, the car had a slight groaning noise from the rear end, a friend of mine who is an MOT examiner had a look, and we found that two of the rear subframe mounting points had pulled away from the boot floor, resulting in the whole subframe and axle is moving under accelaration, cornering, etc, and ultimately that the car would fail an MOT, and is dangerous to drive 
i rang the dealer that i bought it off, telling him this, and that i would basically like a full refund, as i now have no confidence in the car, even if it is repaired.
he replied that as it has a mickey mouse three month warranty, they would repair it for me, but they wont give a refund, and take the car back.
how do i stand on this, has he a legal obligation to refund me, as it is ilegal to sell a vehicle in an unroadworthy condition, or is a repair the best deal i can hope for?
i rang the dealer that i bought it off, telling him this, and that i would basically like a full refund, as i now have no confidence in the car, even if it is repaired.
he replied that as it has a mickey mouse three month warranty, they would repair it for me, but they wont give a refund, and take the car back.
how do i stand on this, has he a legal obligation to refund me, as it is ilegal to sell a vehicle in an unroadworthy condition, or is a repair the best deal i can hope for?
20-06-2006, 11:07 AM
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Might help you..
Sale and Supply of Goods Act
When a customer purchases any goods from a trader, those goods must be:-
of satisfactory quality
fit for their purpose and
correctly described
If they are not, then the customer has legal rights including, in certain circumstances, the right to a full refund or repair. The law prohibits the display of statements which state or imply that a consumer with a justified complaint has no right of redress.
Examples of prohibited statements include "no cash refunds", "sold as seen and inspected", "trade sale, no warranty".
We advise giving the customer a copy of a pre-delivery inspection sheet, both so that you have a signed record of any defects brought to the attention of the customer, and to ensure that a proper check of the vehicle is conducted before sale. You should keep records of all customer complaints and repairs in case there is a dispute over the quality of the vehicle sold, and the standard of after-sales service.
Sale and Supply of Goods Act
When a customer purchases any goods from a trader, those goods must be:-
of satisfactory quality
fit for their purpose and
correctly described
If they are not, then the customer has legal rights including, in certain circumstances, the right to a full refund or repair. The law prohibits the display of statements which state or imply that a consumer with a justified complaint has no right of redress.
Examples of prohibited statements include "no cash refunds", "sold as seen and inspected", "trade sale, no warranty".
We advise giving the customer a copy of a pre-delivery inspection sheet, both so that you have a signed record of any defects brought to the attention of the customer, and to ensure that a proper check of the vehicle is conducted before sale. You should keep records of all customer complaints and repairs in case there is a dispute over the quality of the vehicle sold, and the standard of after-sales service.
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