Customer service quality at garages!!!
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PassionFord Post Whore!!
Joined: Apr 2004
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Customer service quality at garages!!!
Ordered 2 lots of tyres yesterday, bloke say yep, will order them up, will be in tomorrow.
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
PassionFord Post Whore!!
Joined: Apr 2004
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From: Lincoln
thats nothing - my cossie has been sat in the rain for a week only for me to find out they havent even ordered the right part yet!!
and i work at the fooking place!!!
cheffing idiots thought id ordered it!!
and i work at the fooking place!!!
cheffing idiots thought id ordered it!!
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Joined: Jun 2003
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From: Berkshire
Originally Posted by Nath
Its a total wind up at times
Thats why I only use certain people for certain things now...and as there mates as well, theres honesty and communication going on & that helps
Thats why I only use certain people for certain things now...and as there mates as well, theres honesty and communication going on & that helps
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Re: Customer service quality at garages!!!
Originally Posted by matts1
Ordered 2 lots of tyres yesterday, bloke say yep, will order them up, will be in tomorrow.
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
10K+ Poster!!
Joined: May 2003
Posts: 11,082
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From: South of the north
Originally Posted by Moose 130
Originally Posted by Nath
Its a total wind up at times
Thats why I only use certain people for certain things now...and as there mates as well, theres honesty and communication going on & that helps
Thats why I only use certain people for certain things now...and as there mates as well, theres honesty and communication going on & that helps
Not recently ...... as I dont own an RS any more
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I ordered a radiator from a motor factors for my S2.
Was told;
"Aye mate, next day delivery, will be in tomorrow"
Ideal i thought, went in the next day to be told it wasnt in. This went on for 6 working days! on the 7th working day, i spoke to the manager, asked him what the deal was as i really needed the part.
"erm.. mate, sorry, but we havent ordered the part for you, we dont stock them"
me... WTF!? I fucking ordered it 9 days ago an have been told it will be with me "next day" everytime id spoken to anyone?!"
Not impressed at all! Thats life though, fuckit!
Was told;
"Aye mate, next day delivery, will be in tomorrow"
Ideal i thought, went in the next day to be told it wasnt in. This went on for 6 working days! on the 7th working day, i spoke to the manager, asked him what the deal was as i really needed the part.
"erm.. mate, sorry, but we havent ordered the part for you, we dont stock them"
me... WTF!? I fucking ordered it 9 days ago an have been told it will be with me "next day" everytime id spoken to anyone?!"
Not impressed at all! Thats life though, fuckit!
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Wahay!! I've lost my Virginity!!
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From: We can't stop here, this is bat country!
Name and shame indeed if only for the fact that you managed to just walk away with the wheels and no one said "hey where are you going with a customers wheels!" 
Thread Starter
PassionFord Post Whore!!
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Posts: 8,264
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Popped back today to give them another go 
Totally different attitude all very helpfull, could not of asked for more from them.
Mr Tyre is the place, must have been having a bad day down there the other day.
Totally different attitude
all very helpfull, could not of asked for more from them.Mr Tyre is the place, must have been having a bad day down there the other day.
just finding my feet
Joined: May 2003
Posts: 41,052
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From: Im behind you
Originally Posted by JohnnyB
My local subaru dealer is the Don.
Ordered a part late tuesday had a phone call at 8:30 am on the wednesday your part is here.
Ordered a part late tuesday had a phone call at 8:30 am on the wednesday your part is here.
well i know thats what I done
btw i used to get LOTS of shite for calling people at 8:30 due to waking them up when they come off nightshift ect and other jobless bums with excuses for getting there arses out of bed
so i started to call them at 10:30 so i would get them after they watched trisha
Too many posts.. I need a life!!
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Re: Customer service quality at garages!!!
Originally Posted by matts1
Ordered 2 lots of tyres yesterday, bloke say yep, will order them up, will be in tomorrow.
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
Me: Hi Si, I need 4 tyres for my RS, how much we lookin at?
Si: Well the tyres retail at Ł90 each, so we'll say Ł50 a tyre so thats Ł200. Would you like free fitting and balancing with that?
Me: Fuck it why not, mind if i see to your mrs while I'm here
Si: Not a prob
All true I'm tellin you, well apart from the mrs bit
Seriously tho anyone in the Stockport area get your arse over there, top lads
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Posts: 27,883
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From: west midlands
Re: Customer service quality at garages!!!
Originally Posted by matts1
Ordered 2 lots of tyres yesterday, bloke say yep, will order them up, will be in tomorrow.
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
I say, "can I pop by anytime" he says yes.
Get there today, he says, only got one set in, the others will be in later, come back at 4pm., leave the others here and will will get them done.
Go back at 4pm, ask the bloke if the tyres have been fitted and if the second lot have arrived, guy taps his keyboard say "eeerrrhh, I think..." then goes out onto the shop floor, i thought he was finding out. No the foookin tool starts fooking about with a car on the rams then starts chatting on the phone.
I then notice my alloys i dropped earlier that they had the tyres for are untocuhed
Threw the foookers in the car and fooked off, will spend the chunk of cash bulging in my pocket elsewhere.
Fekin tools
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