Two of my pals are on Virgin for their internet email and I regularly get messages rejected from them, but not from anyone else on the same distribution list who are with other ISPs.

Anything I can do to stop this? My virus software says my PC is clean, and it isn't spam I'm sending - it doesn't even have a logo or picture, it's just a text email.

Here's an example of the return header:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

*******.******@virgin.net
SMTP error from remote mailer after end of data:
host inbound.virgin.net.cust.securehostedemail.com [64.97.204.30]:
554 5.7.1 Requested action not taken: Message was spam or contained virus

------ This is a copy of the message, including all the headers. ------

 

have you mailed Virgin to see what they say ?

 

I'm not the Virgin customer which makes contacting them through their website a bit tricky as it wants things like account number, date and amount of last bill, payment method etc., but I've just sent a message and it will be interesting to see if they reply to a non-customer.

 

Virgin have replied (if you can call it that) and it's a complete waste of my time because this link is for their exisiting customers to report a fault.

I've already given them the problem - who gains what by me filling in the same form again?

I've had to give them a virgin email so used imnoton@virgin.net and it took it - how much do you bet they will send any reply to that address instead of the one I gave them for a reply?




KANA EMAIL REF: ******

Thanks for getting in touch with the Virgin Media Support team.

In order for your support query to be dealt with efficiently, please click on the following link:

http://www.virginmedia.com/help/chec...stomerselfcare

Please select the appropriate option:Virgin.net. Now go to the bottom of the page and click on "Contact Us" and then complete the web form as before. This will ensure that your form will be received in the correct department.

We apologise for any inconvenience caused and we look forward to hearing from you soon.

Thanks for your patience waiting for us to reply to your email and please accept our sincere apologies for the delay. Rest assured that we are working very hard to answer every customer enquiry, and to ensure that our reply times reduce back to normal as soon as possible.

If there's anything else we can help with, please let us know.

Kind regards,

Steve Saunders
Econtact Support Team
Virgin Media
KANA EMAIL REF:******

 

are you emailing them from a pop server account? ie hotmail yahoo? as i know that some isps will ban emails from them due to high spam etc

 

My email is through a POP3 server but it's a "proper" ISP.

 

Iain

Pop over to http://www.cablehell.co.uk and put a post in the forums over there.

They have a ADSL section as well as cable. Usually get an answer from a VM employee, or someone else who has had the same issue.