Virgin have replied (if you can call it that) and it's a complete waste of my time because this link is for their exisiting customers to report a fault.

I've already given them the problem - who gains what by me filling in the same form again?

I've had to give them a virgin email so used imnoton@virgin.net and it took it - how much do you bet they will send any reply to that address instead of the one I gave them for a reply?




KANA EMAIL REF: ******

Thanks for getting in touch with the Virgin Media Support team.

In order for your support query to be dealt with efficiently, please click on the following link:

http://www.virginmedia.com/help/chec...stomerselfcare

Please select the appropriate option:Virgin.net. Now go to the bottom of the page and click on "Contact Us" and then complete the web form as before. This will ensure that your form will be received in the correct department.

We apologise for any inconvenience caused and we look forward to hearing from you soon.

Thanks for your patience waiting for us to reply to your email and please accept our sincere apologies for the delay. Rest assured that we are working very hard to answer every customer enquiry, and to ensure that our reply times reduce back to normal as soon as possible.

If there's anything else we can help with, please let us know.

Kind regards,

Steve Saunders
Econtact Support Team
Virgin Media
KANA EMAIL REF:******