He must be a genuine bellend, when you pay for a service and parts to be made and get your time for said parts to be complete then have to wait over 12 months and phone call, bullshit, phone call, more bullshit over and over again its a pure pisstake.
This maybe something southerns are used to but up here when you say you'll do something and you don't it doesn't go down well, i've heard a few folk say if he doesn't sort the parts out they are going to be basically hammer him as he's a piss taker.