Originally Posted by
danneth
try to avoid smashing it off as you may need to keep the backbox if you cant get to the cable from under the floor, shame im not closer would have sorted it you by now

appreciate the thought!

thanks.
now i'm not folding myself up on the bathroom floor it seems obvious that i should be as gentle as possible... however, the thing is coming off tomorrow morning.
i was close to losing my temper with it tonight (stupid i know!) hence the decision to take a break from the problem.