Hi. The situation you described is quite complex, but there are several ways to deal with feedback on
PissedConsumer. First, it's important to respond quickly to the review and contact the customer with a solution to the problem. Second, you can consider a PissedConsumer review if there is evidence that the review is untrue. Third, you can create an active reputation management strategy for the company, such as through social media, where you can showcase positive reviews from other customers. It's also worth using other review platforms to get more information about what's working and what's not working for the company. Of course, the best way to solve the problem is to provide quality products and service to minimize the likelihood of negative reviews.