When attempting to sell a tablet at an ecoATM kiosk, the system rejected the device after the scan, stating a potential lock or account restriction even though I had removed all accounts and reset it beforehand. I double checked the reset status and confirmed there were no activation locks visible on the screen. Because the kiosk process is automated, I am unsure how to challenge that assessment. In situations where a device is incorrectly flagged, what evidence or follow up channel allows for manual verification and reconsideration of the rejection?

Upgrading my phone this year meant finally letting go of an older device that had been sitting unused in a drawer. I spent an afternoon backing up photos, wiping personal data, and checking the condition of the screen and battery health. While organizing my checklist, I saved the ecoATM customer service number midway through my notes so I would have it ready in case I needed clarification about kiosk locations or payout timing. Having that detail positioned alongside my preparation steps made the whole exchange feel intentional. When I eventually completed the drop-off, everything went smoothly because I had already thought through each stage instead of rushing the process.