Anyone know about Ford Warranty?
#1
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Anyone know about Ford Warranty?
Ahhh..help!
I brought a Ford gearbox for my S2 on 20.7.04...well, it was worse than the one they took out!
So Ford replaced the bearings and it still wouldn't work...and finally on 07.09.04 they replaced the gearbox.
Although i was told at the time that they couldn't get new boxes and they were all re-conditioned ones! Glad i found that out after i thought i'd paid for a new one!!!
Anyway, it's whining again and i've phoned them and they said teh warranty only goes from when the first gearbox was fitted!!! I think that's fair enough but why should i suffer if the second box was faulty???
Can anyone help on this or am i looking for yet another gearbox at the weekend!!
I brought a Ford gearbox for my S2 on 20.7.04...well, it was worse than the one they took out!
So Ford replaced the bearings and it still wouldn't work...and finally on 07.09.04 they replaced the gearbox.
Although i was told at the time that they couldn't get new boxes and they were all re-conditioned ones! Glad i found that out after i thought i'd paid for a new one!!!
Anyway, it's whining again and i've phoned them and they said teh warranty only goes from when the first gearbox was fitted!!! I think that's fair enough but why should i suffer if the second box was faulty???
Can anyone help on this or am i looking for yet another gearbox at the weekend!!
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I know someone that has a S2 box going cheap, I can dig the details out if you want?
Oh and no it's not mine. Mines a little bit more broken than yours
#4
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Some people do, some don't.
After all, you've only payed once, in July, so would only expect one year from then.
However, I changed a battery in Halfords after 2 years and was given a new 3 yr on the new one
Edit to say - just 7 days after the original year is harsh though.
After all, you've only payed once, in July, so would only expect one year from then.
However, I changed a battery in Halfords after 2 years and was given a new 3 yr on the new one
Edit to say - just 7 days after the original year is harsh though.
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thats what i thought...im only a week out! but they are fookin stubborn on it...im sooo gutted! last time i get anything from fords i tell ya!
nick, that's great hun thanks....although its not sourcing a box thats the problem...its getting it fitted....
i have abs...doh!
ohhhhhhh, soooo gutted
nick, that's great hun thanks....although its not sourcing a box thats the problem...its getting it fitted....
i have abs...doh!
ohhhhhhh, soooo gutted
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thats what i thought...im only a week out! but they are fookin stubborn on it...im sooo gutted! last time i get anything from fords i tell ya!
nick, that's great hun thanks....although its not sourcing a box thats the problem...its getting it fitted....
i have abs...doh!
ohhhhhhh, soooo gutted
nick, that's great hun thanks....although its not sourcing a box thats the problem...its getting it fitted....
i have abs...doh!
ohhhhhhh, soooo gutted
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They just called back and said i have no chance and alse due to the age of the vehicle! Guy was really nice that i spoke to but i sorta complained that i was unaware i was buying a re-coned box in the first place ... i thought it was new!!!
If i wanted a re-con box the last place i would go is Ford and pay top dollar!
Oh well, i'm going to the toilets to cry.... ....real tears
If i wanted a re-con box the last place i would go is Ford and pay top dollar!
Oh well, i'm going to the toilets to cry.... ....real tears
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Cheer up
As already said. Give Citizens Advice a ring. They should be able to tell you where you stand.
And you do have mail. Will probably cheer yop up a bit as well
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ah, you sent that mail ages ago and yes it was funny you filth bag!!!
well i would do Paul but i've been quoted 100 squids to just get shot of it!!!
strange but i dont mind paying for things to go on but am reluctant to pay to take things off!!! im sure, being a ford it will fall off soon anyway!!!
it was essex ford in rayleigh hun....cant fault the guy i spoke to though he was well nice but i had a tiff with the manager a year ago about the warranty so sorta knew he'd get hos own back in the end!!!!
well i would do Paul but i've been quoted 100 squids to just get shot of it!!!
strange but i dont mind paying for things to go on but am reluctant to pay to take things off!!! im sure, being a ford it will fall off soon anyway!!!
it was essex ford in rayleigh hun....cant fault the guy i spoke to though he was well nice but i had a tiff with the manager a year ago about the warranty so sorta knew he'd get hos own back in the end!!!!
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Originally Posted by FLO
ah, you sent that mail ages ago and yes it was funny you filth bag!!!
Check again
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the last one i got was about me runnig through my office naked on friday afternoon???
if you saw the guys i work with you'd understand why i'm not impressed!!
sorry andyp...you're alright!!!
if you saw the guys i work with you'd understand why i'm not impressed!!
sorry andyp...you're alright!!!
#17
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the last one i got was about me runnig through my office naked on friday afternoon???
I keep telling everyone how hard my job is
Nah Andy stinks of cats wee
Ha ha how did you find out about that
Ha ha how did you find out about that
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blinking angel you are mr cabrio....
i'll treat you to a few beers Saturday night my friend...that's if you ever mail me back!!!!
my days been good, bad, better and now evern better....phew, it's just like the weather
i'll treat you to a few beers Saturday night my friend...that's if you ever mail me back!!!!
my days been good, bad, better and now evern better....phew, it's just like the weather
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Do NOT give in m8.
I had EVERY single part of my Mondeo TDCi diesel system replaced under warranty and that also ran out 4 months earlier.
Every part of your car has what is called "a normal life span" and 1year is defo not a normal life span for a gearbox.
Get a sollicitor and fight it. I did and I won.
I had EVERY single part of my Mondeo TDCi diesel system replaced under warranty and that also ran out 4 months earlier.
Every part of your car has what is called "a normal life span" and 1year is defo not a normal life span for a gearbox.
Get a sollicitor and fight it. I did and I won.
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Nice one speedy G...but hey i just noticed you don't live in this shitbox of a country so ive not got a chance!!
i really couldnt take the chance and pay out for a solicitor for such a small part...although id love to!!!
its a poo life span but is bad advertising for ford so if they have no customer service i hav no loyalty and a big whinging gob!!!!
ho hum.....never going to ford again i know that!
thankyou sooooo much for the advice though, sounds like it really paid off for you!!!
i really couldnt take the chance and pay out for a solicitor for such a small part...although id love to!!!
its a poo life span but is bad advertising for ford so if they have no customer service i hav no loyalty and a big whinging gob!!!!
ho hum.....never going to ford again i know that!
thankyou sooooo much for the advice though, sounds like it really paid off for you!!!
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It did pay of for me and the best part was, I didn't have to pay for my sollicitor, etc... because it was part of my insurance.
Just go to Ford and threaten (spelling??) them with a sollicitor etc and with the story of life span. Then call Ford UK service and tell them the exact same thing and that your dealer does not want to solve it.
It's just a few phonecalls away.
TRY IT.
Just go to Ford and threaten (spelling??) them with a sollicitor etc and with the story of life span. Then call Ford UK service and tell them the exact same thing and that your dealer does not want to solve it.
It's just a few phonecalls away.
TRY IT.
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hokey dokey...im on the case!!!
im going to write to them so they can consider the facts and ring me with a response!!! i hate calling cos i just take it!!! far better in writing, i sound scarier!!!
Worth a try i suppose, you're right and if i win i'll send you...err, errm, something!!!
NO WAY...im gonna take your advice on the gearbox, but you guys make wicked chocolate so you loose!!
im going to write to them so they can consider the facts and ring me with a response!!! i hate calling cos i just take it!!! far better in writing, i sound scarier!!!
Worth a try i suppose, you're right and if i win i'll send you...err, errm, something!!!
NO WAY...im gonna take your advice on the gearbox, but you guys make wicked chocolate so you loose!!
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Originally Posted by DOO
Is the car standerd if it`s been modifed in anyway eg bigger wheel uprated power you not going to get anywhere TBH.
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I know ... gutted but hey, my days getting better and the kindness of the PF crew have all saved the day!!!
Thanks to everyone for everything....really appreciate it!
Thanks to everyone for everything....really appreciate it!
#30
Originally Posted by FLO
I know ... gutted but hey, my days getting better and the kindness of the PF crew have all saved the day!!!
Thanks to everyone for everything....really appreciate it!
Thanks to everyone for everything....really appreciate it!
Fair play
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Originally Posted by DOO
Just checked with are warranty dept and the warranty runs from the 1st date you bought the item for 12 months.
So if you have a part fitted and it fails. You then have it replaced under warranty and the part that it's replaced with isn't covered by warranty?
Thats a bit crap
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Yeah, i agree with ya Nick...don't know why the customer suffers if they fit a shoddy part but hey, who am i to argue with Ford...i only spend money with them!!!
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not your fookin advice andy!!! shes a beauty really...tis fords fault for making poo parts!!!!
i would like to point out that AndyP RAN out of the office when he told me he'd posted on this thread.......and i'm only an ickle girl!!!
WIMP!!
i would like to point out that AndyP RAN out of the office when he told me he'd posted on this thread.......and i'm only an ickle girl!!!
WIMP!!
#38
Originally Posted by PF NICK
Originally Posted by DOO
Just checked with are warranty dept and the warranty runs from the 1st date you bought the item for 12 months.
So if you have a part fitted and it fails. You then have it replaced under warranty and the part that it's replaced with isn't covered by warranty?
Thats a bit crap
But then you have a never ending warranty if you brake it once a year
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hmm, see your point DOO and that is a likely thing to happen!!!
oh well, who needs ford when you have passion ford???
Think i'll still write and see how i get on !
oh well, who needs ford when you have passion ford???
Think i'll still write and see how i get on !
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Doo,
Can follow you there but for instance you order a part, fit that and 364 days later it breaks and will be replaced under warranty.
Because you collect it on the Friday, you can only fit it on the Monday which is 367 days or a couple days more then 1 year. And then that parts fails the following day.
Not right, is it?
Like I said before, you do have the warranty issue but you also have the "expected life span" and that's where you want to play on. Go on, you'll make it. Just kick enough fuss and don't take no for an answer. Id didn't but it took me about 4 months to get it in the end.
Can follow you there but for instance you order a part, fit that and 364 days later it breaks and will be replaced under warranty.
Because you collect it on the Friday, you can only fit it on the Monday which is 367 days or a couple days more then 1 year. And then that parts fails the following day.
Not right, is it?
Like I said before, you do have the warranty issue but you also have the "expected life span" and that's where you want to play on. Go on, you'll make it. Just kick enough fuss and don't take no for an answer. Id didn't but it took me about 4 months to get it in the end.