POPEYE

i dont ignore him ,i find him quite a pain

essexrsturbo

you seem to be contridicting yourself all the time, i'll leave you to carry on being a very bad buisness man

ECU Monitor Enthusiast

iTrader: (1)

POPEYE,
His (essexrsturbo) signature is blatently illegal but nothing has been done about it !!!
Not even by yourself, or even god him self Stu !!!

TIFF

Simon

When i sent my Moniter back to you, you fixed it for me and sent it back ok. Also you helped me to find a dodgy sensor at Castle Coombe

Just thought i would say that the service i got from you was spot on



People are quick enough to moan, but praising often gets overlooked

Phil

iTrader: (1)

TIFF-C20WTH, seconded here

Stoo

Christ! What a read

And as for Nige,he is a dodgy fooker,his money is no good

Jon ERST S2

pmsl.

It's always someone else's fault

essexrsturbo

that woz the finest bit of sucking up ive ever seen!

POPEYE

the thing is simon,i cant see anything in the rules about it,theres loads on here that put a link to a tuner in there sig

POPEYE

ps,i always say your not bad in bed tiff,so stop moaning

essexrsturbo

finally popeye you are talking some sense mate! im happy with wot my tuner does and tell people about it the same as your happy with nms

TIFF

Thanks Pops

John Laverick

ECU Monitor Enthusiast

iTrader: (1)

Jon ERST S2, Glad you are enjoying yourself
I have NOT said I am faultless but the original reason for this post and some
of Stu's later comments are completely unfair.
Just because the people who made the original thread are at the top of the PF
food chain, anything I say will be ignored or disregarded.
Then every one else jumps on the bandwagon and things escalate.

essexrsturbo,
I guess you dont understand sarcasm then

TIFF-C20WTH, Phil,
Thanks for saying that but wait for the backlash for daring to back me up.

POPEYE, I agree, that everyone should have the right to "big up" their tuner.
But, that siggy it SOOOOOO blatently an advert !

SteveB

iTrader: (3)

Pop round tomorrow and wear summit loose



Steve

TIFF

Simon

Stu @ M Developments

iTrader: (12)

So im not a liar then? LOL. Thanks.
Seriously though, im sure it was nine weeks and have the order e-mail and then the mails chasing and teh mail where i confirmed arrival.... i can check if required, but i hope its not, we will just conceed the point that teh rest is true as you havent disputed anything else.


I dont know how else to describe my interpretation of this

So "tommorrow" you will know?

So you will let us know... "tomorrow"


Cool. So you will let Gus know what you are doing, when you find out, which will be "Tomorrow"

BUT YOU FOOKIN DIDNT
AND THEN YOU IGNORED PM'S AND CALLS... and teh result.. is THIS TOPIC

Even other customers i know have tried and tried to call you to teh point they have said to me "Thanks for the tip about S.E.C.S.. what a waste of time, ive had to go elsewhere cos he wont answer his phone or mails..Ta for the tip Stu"


I must admit, i thought the same!!
Surely now this really is about, 5months ish Simon? Matt?


Erm... i believe you started that by calling me a liar. The point i was making is this is not an isolated incident of bad service ive had and i have NOT jumped on you at first sign of problems... nor would i ever do so

As i stated earlier, i felt sorry for Gus and defended him against your pals, after havinga few beers as i knew all these problems hes having are legally MY RESPONSIBILITY so i felt quilty he was having to resort to publically PMing the manufacturer on my own forum

With hindsight i shouldnt have done so and i appologise, but i did say many posts ago im happy to let it drop and wished id remembered to delete it last night, as ive also told PhilM in private.

This whole shitty incident is easily summed up:

1) Customer recieves faulty goods.
2) Customer is given run round by manufacturer.
3) Customer resorts to public pm after being ignored/lied to.
4) Customer is challenged by manufacturers pal.
5) Supplier feels compelled to support his loyal aggrieved customer.
6) Everything turns to shite.................

Unfortunately, we are still at stage 6 with no suggestion of a stage 7 scenario...

CozzyBrom

oh the pain


am not going top add my 10p worth dont worry but after a long chat with sean we would like you to remove zoo from the dealers bit on ya site we no longer need the hassel its getting zoo a bad name

ECU Monitor Enthusiast

iTrader: (1)

BROM@ZOO, Fair enough

SteveB

iTrader: (3)

Ditto what Brom said, due to delivery times we stopped a long time ago

Ginge !

thats a very good point, like ya self tiff, you helped me to fix my boiler via msn, explaining things in a way a idiot like me could understand aswell

thanks to you too

CozzyBrom

same thing here
simon has very good products and could make alot of money if he stopped messing ppl around with delivery times

ECU Monitor Enthusiast

iTrader: (1)

BROM@ZOO,

Please return the ECU that you have had for FREE to me ASAP as you
obviously dont want it or send me the retail price equivalent.


Stu,
You are obviously failing to understand PLAIN english.
(Perhaps its a northern/southern thing)

RichardPON

What a shame all round.

Don't like to see this at the best of times........................

Post sort of speaks for itself, and I'm sure the bad publicity is going to put some people off, but it's a worry when it's your suppliers........

ECU Monitor Enthusiast

iTrader: (1)

Steve@SCC,
AS far as I know, WE stopped selling to SCC due to the fact
that yourselves have had several ecu monitors and your company have NEVER
paid for them over a year ago.
I will need to confirm this with Spencer to be sure but as you have jumped on the
band wagon, so I need not keep this quiet anymore.

RichardPON

Simon - that's absolute rubbish and you know it!

Since I was working there at the time, I know EXACTLY how many phonecalls I had to make to chase up monitors, and it was always one excuse after another.

For you to suggest that SCC owed YOU money is ridiculous.

Very disappointed you'd let your business get this way again - it would seem not a lot has changed.

John Laverick

Simon...you can only read so many of these posts before you start believing them

SteveB

iTrader: (3)

Pmsl @ that.......

Rob ordered 10 moniters ready for April 18th 2004 (start of the show season at Santa Pod) they never arrived then YOU were chasing for payment for moniters that hadn't even been delivered!!!!!!!!!!!! We never heard anything EVER again after this. Perhaps you lot shoud try taking to each other that way the left hand will know what the right hand is doing!!!!!!!!!!1

I have defended you on SEVERAL occasions on THIS site......... Now isn't it time you threw your toys outta your pram again and disappeared, sorted out your customer service and THEN come back.....


Steve

Ginge !

now thats a bad thing , im not gonna add anything of relevence to this post but i am very unhappy that a fellow ford ethusiast who is also making cool new products that are gonna benifit here is having all these problems

it would be a shame as theres not other alternatives from ford owners/fans that make stuff like this either



lets get this one sorted out and try and work to the future


simon this has to be affect business a bit and it would be a shame to lose all the research yya do too


lets hope you can try and find a way to reslove the reasons for others problems ( if its not your fault then find wher the fault is )


good luck in the future


ya cant please everyone all the time, but the secret i do at work is to resolve issues as best as i personally can ( like driving to st albans ( 30 odd miles away) to collect a 100 quid special order cycle for a customer on christmas eve otherwise a 8 year old kid aint gonna get his bike for christmas )


good luck people

Stu @ M Developments

iTrader: (12)

It must be a north/south thing as my last post carefully and paragraph by paragraph explains my interpretation of your post in as much detail as i thought necessary. No one else has commented so theres little else to say... A sad outcome.

SteveB

iTrader: (3)

Bugger beaten by Rich

Nicole

Simon, i cannot believe i am getting involved in this post, but all you seem to be doing, is having digs at everyone that has replied so far . Its not doing you any favours . And the way i see it and probably most other people see it is this: If your customer service was good then this argument would never have taken place. If you run a business then i'm afraid that customer service is your main priority, before any financial gain. All this has come about because you don't seem to have any sort of customer care skills

We all make mistakes, that is inevitable, as no one is perfect or GOD as you sarcastically put it But from my experience if you put right what you have done wrong, you earn a certain amount of respect and in turn, your customer is happy and will come back again and you fell better yourself for correcting a mistake That customer will trust you in the future. We all make mistakes, just try and repair the damage done

CheeRS Nicole

CozzyBrom

when i get a ecu that works fully i will happly pay full price for the s8 as i thinks its very good also when i have payed that also means if it goes wrong i can turn up on your doorstep with it in my hand

i have weighted since april time for a fully working ecu not a demo one and got sick of asking so i went out and bort a stack rev counter(Ł500) as my ellot one is convigerd to run on a coil set up only and carnt be changed i can configer the stack my self as you ecu dont have a pulse feed for the rev counter so i have to bodge it out one of the egn amps
give me a delivery time when i can pick up the one promised in november and mine and i will have Ł1200 waiting for you

RichardPON

Sorry Steve, but I think yours was a little more to the point.

Stu @ M Developments

iTrader: (12)

I also think your products themselves are very good Simon

I also think, no, i KNOW your a very very clever chap, far more intelligent than myself in this field, but i fear one thing, and this post shows it....

Im scared the product i buy will be faulty or break mate, as then ive a customer like Gus, with no backup

ECU Monitor Enthusiast

iTrader: (1)

Steve@SCC,
So you would ship more items to a company that has not paid previously - that is bad business.
We wont and that is why you have had not had any more deliveries !!!

Just spoke to Spencer and he has confirmed that SCC DO owe US money.

Ginge !

simon thats a harsh comment there too, im not jumping on any bandwagon as im veru much aware you are of the impression that alot of people are against you


i have never met you BUT i regard philm as a friend and hes your frieand and due to that i would never jump on a band wagon


im sure broms car having ya ecu has helped sales though and so payed for its reason


lets hope all this gets resolved guys

ECU Monitor Enthusiast

iTrader: (1)

BROM@ZOO, Just send the ecu back if you dont want it OR pay for it.
The choice is yours

CozzyBrom

no simon the choice is yours
send me a fully working ecu and i will pay for it
and you get your old one back
or i will sell the ecu as part payment to t6 2000

RichardPON

Simon,

Look at it from this point of view.

1. SECS is a company with a history of poor deliveries.

2. SCC is a successful company with no bad payments.

3. Spence wouldn't know his arse from his elbow.

You do the maths mate.

Personally, I got sick to the back teeth of having to calm customers down who wanted their units back etc, especially when we used to promise what you said you could deliver.

The ONLY thing that puts me off buying an ECU is that should anything go wrong, I've got no retail support, and no after sales service. I'm not saying anything will go wrong, but I'm not prepared to buy under those conditions.

I'm sure I'm not alone in this........