ghigo

well just under eight weeks ago i ordered some samcos for the mondy and was orginaly told within a week. so a couple of weeks went past and i was thinking were are they,
but the thing is when i ordered them i left my phone number for them to ring me about any problems which they have never done
its always me ringing them saying were are they ect......so after eight weeks im getting quite understandably annoyed.....
rant over
anyone else had problems with these guys?

Ad4m RST

Bit pricey but never had problems other than that lol...

Were they special order? might of been better off going straight to Samco.

Mike C

iTrader: (1)

Should have gone to Roose instead. Customer service is spot on and a superior product if you ask me!

ghigo

samco were the only one that did a kit so i went for them,

TurboShed

Their catalog makes a cracking read when you're on the toilet

Diamonds.

iTrader: (2)

i agree with Turboshed

Cossy Mike

iTrader: (4)

Ask for a refund and go elsewhere..........

Pete frst

i always thought you paid top doller on anything from burtons too.......

TurboShed

Ghigo, I was in the toilet earlier so checked the catalog and it said only blue Samco hoses are in stock, all other colours are special order and delivery will take longer. So was it blue or not you ordered?

ghigo

i ordered blue yeah , but not whilst on the toilet lol

Rs1

iTrader: (1)

Yep, and even if they dodnt have the kit in stock they could probably make one and get it out to you in less than the 8 weeks its been from burton.

Ian M500COS

I would suspect that Burtons did not have your hoses in stock when you ordered them. Samco quote 4-6 weeks to their dealers for hoses and kits. Though this can go over in many cases as I have experienced.

However I will say that I find the Samco stuff by far the best quality out of the mainstream hose suppliers!! When you compare like for like kits from other manufacturers.

Also, going straight to Samco will draw a total blank as they will just refer you to one of their dealers as they do not sell directly to the public and never have done.

I would personally contact Andy Burton at Burtons and have a whinge!! He may give you a voucher or something! But the fault lies with Burtons for misleading you on the delivery time!

stevenebm

iTrader: (6)

woodford motorsport,autospecialists delivery times are hard to beat.two days and they are with you.always buy from them as i know things are gona arrive quick.tho just used rapid ford for roose hoses and they were spot on also.

ghigo

cheers for replies, yeah i might have whinge and try to get a voucher lol, i realy dont want to cancel the order as ive already waited this long if u know what i mean,

Rich_w

what he said.

I had to wait 10 weeks for a set from my M3. what made it bearable was it was a Group Buy through a forum. They are made in Wales. Send to the US then shipped back to me. CHEAPER than getting them direct from Samco!

orion_rst

I'm another pissed off client. I ordered some parts, actually amounting to a good sum of money! I needed some info before and it took me about 2 weeks to get the replies I needed.

Now that I made my order they've sent me an email saying they had a problem to charge my card. With my order I wrote them a note saying that the amount should be divided and charged in 2 separate days (like they did before!) because my VISA has a limit. This was last week. My card still not charged, no replies and I only need their parts to start my work on the gearbox. Even to get paid they piss you off??!!

I never had these problems before with Burton.

charlie luciano

iTrader: (3)

What he said samco hoses seem to be a pain in the arse to source


Luciano

Mike Kerbey

iTrader: (1)

Yeah they didnt take my money once and i had to get into contact with them! not the other round. I still dont think ghigo has got his samcos yet as he hasnt asked me to fit them! lol

KSA-Cossie

iTrader: (4)

Hope not just ordered some braided hoses yesterday

Mr RS500

iTrader: (6)

Samco better quality that roose have you ever compared the two mate ? I think you will find roose hoses are far better quality

and there delivery is probs the best ov and supplier i have ever used

ghigo

good news me samcos turned up today just under 10 weeks ffs
anyway i got em now so in time for central day and castle combe, but still its a piss take cos it was always me ringing them etc... i would have got roose but they dont do a kit for it,

Andreas

Bit unlucky that Roose dont have a kit for the Mondeo, otherwise that would have a shure thing to get.

kosman

roose will make you a set im sure ive read this somewhere before?

RobL

i was waiting over two week for some poly bushes i ordered from burton once