dojj

iTrader: (3)

"hello"

"hello"

"i have a policy number here that i need some help with please"

"that's fine, let me just get your details up, for security reasons, can you confirm the 2nd and 4th letter in your password please"

"i'm dyslexic and i can't remember what i've used, and, as i'm not at home, i can't get the paperwork to tell you what the password is, but i can give you several that i have used for various things"

"i'm sorry, i do not want to know your entire password, i only want to know the 2nd and 4th letters"

and so on and so forth

"can you put me through to someone who will be able to help me with this matter then?"

"sorry, but they will need the same information"

"click"

"hello? are you still there mr dojj?"*

insert lots of 's here

the last time i called the bank they wanted to know numbers, and then when i couldn't give them the right ones offered to start a new security number set up while i was on the phone how do they even know it's me?!?!?!?!

twats

*at least that's what i hope they were saying

DanW@FastFord

iTrader: (1)

To be fair they have a security system for a reason! Just write down your password before you call them in the future!

Physio

So you're saying that they're twats because they couldn't help you out today because you couldn't confirm what the letters in your password are but then you're calling them twats because the last time that happened they offered to help you out?

Rick Astley

I apparently have a password for my banking, I don't ever remember setting it up so I just tell them that, which leads them on to ask my other details...

Why could that not happen?

dojj

iTrader: (3)

if i'd know i wanted to call them mate, i would have done the neccesary writting down yesterday

but imagine going into your bank and saying you wanted to withdraw some money and them saying that, due to you not having a bank card, you'd have to wait for a new one to come before you could do so, without actually finding out if you were you or not?

or the silly's at the bbc licensing call centre who won't let me pay my telly license because "your address alrady has a standing direct debit set up and we need the person who arranged that to call us and stop it first"?

or the guy at orange who, ever so politly said that he could not help me but would i like to change my current payment plan?

i mean, wtf do these people think we do for a living? call them up to make idle chit chat

dojj

iTrader: (3)

sir no sir mr moderator sir!!!!!

after telling me that they could not speak to me regarding my business due to not being able to confirm the security questions they were asking, they then offered to set up a new security question/number/word so that they could continue helping me

luckily it's only a windscreen claim for car insurance, i'd dread to think what it would be like if i'd been in an accident

Lambchop

iTrader: (1)

does dyslexia(spel) make you forget stuff?!

Physio

That would be Sir Lord of everything buddy

I wasn't trying to be funny mate it just made me laugh

dojj

iTrader: (3)

no mate, it just means you can't speel properly, in my case, numbers are also a bit of a difficult hurdle to figure out, especially when the say this and that and then complicate matters by asking you the coresponding words

i just pretend i'm thick and they give up and put the phone down rather than explain it all, and then have them put the phone down

i don't mind laughing about it amte, these sorts of things would otherwise end up making our heads explode

rsnissan

iTrader: (9)

sounds like the indian call centre met its match

Physio

The call centre probably was in India

Was the chap on the phone telling you his name was James but had a slight accent?

dojj

iTrader: (3)

johnathon actually

Rick Astley

Jarnavan?

dojj

iTrader: (3)

he sounded like all indian call centre workers, like he'd learnt to speak watching carry on filums

really good english but with a twang of campness