DanRSturbo

Hi Guys,

I have Billycabrio's dell pc sitting in front of me unable to get on the internet. This stopped working a week ago, for near on a year since I installed it it's been working fine via ethernet and via wireless. It has even been working since Vista's Service Pack 1 was installed, and Paul assures me he hasn't done anything to it.

So, he dropped it round to me yesterday as I have the same setup as him, Virgin media cable modem and a Linksys wireless router. Plug in the ethernet cable to the pc, connects to the router and that's it. Reset the secuirity to wep, punch in the 128 bit key, connects to the router wirelessly and that's it. I've changed both connections to public, even just tried a registry edit after googling windows vista internet connection problems and I'm stumpted beyond belief. Neither Internet Explorer or Mozilla Firefox display anything except Page Cannot Be Displayed

I don't really want to have to tell him to reinstall vista, but unless anyone out there has an idea I fear I may have to :-(

I've tried diagnose and repair on the lan and wirelss connections and this is the map :



I tired to ping the laptop, and as you can see below it failed.
And this is the IPconfig :

Ginge !

i dont get ANY of that

but my connection screen reads as yours with the big red X

L33 BYT

Can you ping the IP stact 127.0.0.1?
Do you get a response from that?

DanRSturbo

General failure

L33 BYT

Thats not good.
Thats as such pinging the TCP software on the laptop. Its not even getting to the NIC card.
I would suggest rather than re-installing vista, you do a de-install re-install of the TCP/IP if that is possible on vista.

Let me look I will be back on shortly

JohnnyB

there is no default gatway so it will not route anywere

L33 BYT

http://www.mydigitallife.info/2007/0...a-2003-and-xp/
http://www.computing.net/answers/net...ack/23566.html
http://www.eggheadcafe.com/software/...ds-repair.aspx

saphycozzie-adz

iTrader: (10)

have you tried disabling norton? even better remove it as its poo.

L33 BYT

But that 169 has been allocated as it has been unable to get an address from the DHCP server from the router.
I say the TCP stack is fooked and needs re-installing.

JohnnyB

guys the default gatway on the nic is 0.0.0.0


so it will not route

JohnnyB

must admit that a odd address from the router

R5FORD

iTrader: (1)

have you tried pinging the conection?

JamesH

iTrader: (21)

Not read it all soryy, but thought I'd just quickly reply, I've had probs on my Vista laptop with wireless connection, it will just stop working etc, took me ages to realise, just disable the antivirus and it is perfect!!

L33 BYT

A 169 address is not any form of address.
Honest. Repair the TCP and start looking at the issue again.

JohnnyB

yes i know, but you would never get such a odd 169 address

JohnnyB

ipconfig /release

ipconfig /renew

L33 BYT

Johnny google 169 IP address

JohnnyB

yep i know far to much beer last night

random 169 i know just being thick

L33 BYT

Nothing wrong with beer JB.

JohnnyB

there is two reason why it will not work, the router is playing up and will not give a DHCP address


or as saffman is saying the ip stack is fooked, but with my knowlege of fooking vista

fooking rights issue as even if your admin on vista your not

DanRSturbo

Norton's has been uninstalled, although the desktop shortcut remains, as does the program files, there's no antivirus software on here.
You can't uninstall TCp/IPv6 or TCP/IPv4 from the properties of the on board NIC. When trying to do an IPconfig / Release I get the requested operation requires elevation.

DanRSturbo

Right, gone into dos and done the tcp stack removal, rebooted, same differance.

PS, this laptop and the dell machine in my bedroom are both connected wirelessly to this router.

My normal desktop machine is plugged in via lan and works fine under XP

BM08

Did you use the norton remover tool?

Adrian

Untick the IPv6 in network connection properties. I had the exact same issue on my sisters machine.

Disabled this and it works a treat.

Rodge.

Have you tried the Winsockfix utility? Have used it to fix strange problems like this before.

http://www.softpedia.com/get/Tweak/N...nSockFix.shtml

Jim Galbally

plug it in with the cable, see what happens.

normally you'll get that if your wireless key has been entered incorrectly.

it's not getting an IP address from the router, so you need to look at why. does the router show it's allocated it an IP? or does it show nothing?

169.x is what windows gives out when it cant get anything, so treat it like 0.0.0.0

disable ipv6 coz it dont need it, but i dont think itll fix the problem.

why are you using WEP? put it on WPA/PSK!

DanRSturbo

Jim,

Neither LAN nor Wireless works, I use wpa2 personal, but Paul's wireless card don't seem to support it so I put it back to Wep.

I've unticked IPv6 on the lan and the wireless.

I fail to comprehend how or why this has suddenly happened on this machine, and why pulgging in an ethernet cable does not give you internet access when this laptop, and the dell spare machine does running XP. I will reset my router to factory defauls (Billycabrio did the same and it made no differance) it can't be a compatibility issue as it was working at his house fine.

DanRSturbo

Right, reset the router back to default, installed my usb wireless adapter, set it on wpa2 personal security, it accepts that, connects to the RS network, and goes no further. Winsockfix is not a valid 32 application and vista don't run it :wall

Time to reinstall vista is it ???

Jim Galbally

it will always connect regardless of if the wireless key.

has the router even attempted to alloctate it an IP address?

it sounds to me like DHCP is fucked on the PC. or some shit on it


i assume he gave the PC to you after first getting this problem?

can you run a packet monitor on your other PC and see if it actually broadcasts for DHCP in the first place?

DanRSturbo

Jim,

it doesn't look like it does allocate an IP address, same on Paul's router when he was having this problem, at first I thought it was the NIC card ??


I talked him through trying different things to eliminate the problem, weather it be virgin on the router / modem, alas, the router and modem are fine and it's a pc problem :-(

What packet monitoring software can you reccommend ? And how ideally do I fix the machine ??

cjwood555

have you tried setting a static ip and gateway entry?

st3v3

my daughters laptop had a little slide switch on the front, which she must have rubbed against and this killed her internet dead,took me ages to find what the hell it was aswell,you dont have anything simila or is it a desktop pc and ive missed that somewhere?

steve

Jim Galbally

i use etheral, but im pretty sure we already have identiied the problem as the PC getting shit. i would try removing all the NICS and reinstalling, maybe it'll reinstall the stac at the same time?

try setting static IP and seeing if it works like that, if not then something proper fucked, if it does its just DHCP

vinnyvangough

HAMMER, dont solve it but makes me feel better.

I had major probs with mine a while back and i done a system restore back a week and its all fine again.

DanRSturbo

System restore's been tried and no different, removed the onboard nic and the wireless card and reinstalled, even tried a USB wireless adapter and it wouldn't have it neither :-(

I will try and assign a static ip address later tonight and see what happens. Fuicking shite OS

Turbocabbie

the problems probably the router, its a known problem.. documented all over the place, there are about 50 routers classed not vista compatible

http://support.microsoft.com/kb/928233
http://support.microsoft.com/kb/928152

cjwood555

'not vista compatible' my arse - DHCP is a long standardised and well documented protocol. Microsoft need to admit when things are their fault for not adhering to standards. should read 'vista's not compatible with...' lol

DanRSturbo

If the routers not compatible then why did it work for a year ??

I apopreciate the help, but if your not going to read the problem in the first place, why reply ? And as you can gather, I'm not a n00b to pc's

cjwood555

not sure if you were replying to me or the previous poster....if me then I did read your problem and made a constructive post above about trying static ip/gateway entries. the above was just a little rant

Chris

Stu.H

Fuck Vista off, why do you want to run Vista over XP anyway?

If you DO have a valid reason to use Vista, I will help further