PastyKing

Pete,RS Specialists

not picking nits mate but it might be worth adding the E into this sentence
"PLEASE NOT ANY PARTS ORDERED INCORRECTLY WILL NOT BE ENTITLED TO A REFUND"

Dirty Harry

iTrader: (12)

Thanks for that,its noted

PastyKing

i seem to be on a spelling mistake patrol!!

S1rst

As an example to think about is ebay. Things sell easier and/or with pictures so the bidder can see what he/she is bidding on. Very often things without photo's dont sell and generally sell for less.

I know this for a fact as i always used to look for parts with no pics on ebay for my old car, as they were always the bargins and worth taking the risk on for less money.

Basky

it might have somthing to do with traders buying car,s at rock bottom for some reason and people want reassuring about wot they are buying

4x4 ste

iTrader: (1)

I would agree with this being in sales/ manufacturing myself but not many of them like to be told it do they?? Your not showing yourself to be a very reputable, professional trader here are you???

NUTS RuS

iTrader: (35)

If I have the choice of buying something for Ł35 from 1 bloke and Ł30 off another bloke the picture will make my mind up not the price.

Dirty Harry

iTrader: (12)

but its the truth thers no need to bullshit people customers can be wrong as well as the retailer,works both ways

xr4x4rs

iTrader: (5)

i know people say pictures say a thousands words

but when something is listed people know what it is, and if its a trader off this site like paul and pete then surely there words are good enough as they have been trading so long on here

ive used pete many times and never asked for photos as i know that what he says is true and the parts are excellent so is the customer service and not had a single problem

i always put on my adverts pics on request that way if some one is really interested in it ill get them a pic of it, but 9/10 people know what they are and go buy the description amyhow

Dirty Harry

iTrader: (12)

so we have found out people like photos,good thats what the post was started for

S1rst

Still i think it may still be worth thinking about as it could very well increase the number of sales from anywhere (not just this site) if they could see a pic aswell for extra piece of mind maybe. Obviously pics may only be necessary for certain parts and maybe more expensive bits. Extra work i suppose yes, but still maybe worth a shot mate to see what happens.

Dirty Harry

iTrader: (12)

as top pictures saying 1000 words,now if i sent a photo of something and the buyer accepted and piad for the item when it turns up and hes not happy with ow it looks,what happens then ??
he saw the photo whats the problem

S1rst

Same here, and a very good point.

4x4 ste

iTrader: (1)

Of course it does, just like when you travel miles to go and see a car that turns out to be shit, honesty goes a long way... It's hard to do, but a genuine customer with a problem 99% of the time isn't bothered about the problem, it's the traders way of rectifying the situation that leads to trust and repeat buisness.

Dirty Harry

iTrader: (12)

I see what people are saying as to photos and things not being descibed,but when you deal with as many pasrts and people as i do in a day theres not enough hours to take photos and then wait for the reply which could be ays later
a phone call does this in my opion much quicker and better

Disabled Account

Pete...RS Specialists, a small present for you - from all at PassionFord

Dirty Harry

iTrader: (12)

Thats why Iam still here and other are not,they cant stay the distance

Tony Ryan

Pete , sort yourself out a website thats easy to update on a regular basis and then you wont have to rely on just PF as your income stream. .this allows you to run pics on rotation of the top quality parts you sell . You will go out of business if you dont play the game ,lots of other people already are and you'll be left behind .

Dirty Harry

iTrader: (12)

good one that,BUT questions have to be asked if you want to go forward

Dirty Harry

iTrader: (12)

Tony
I have done without a web site for 20 years and the amount of cars and parts I turn over I wouldnt be able to update it as pasts are sold as soon as they arrive,and as for relying on PF for my income thats a joke mate if did I would be long gone LOL

RWD_cossie_wil

iTrader: (9)

Mr RS500

iTrader: (6)

To be honest , the amount of stuff i sell over the net is so small these days i am sure this is the reason i cant be bothered to do the piccs thing ,,
PF and the RSOCC BB were a major part of my sales 2 years ago but now are a very small ( but valued ) part of my turn over , 90% of my sales are through word of mouth / my website or mag adverts

I understand people wanting piccs of high vision items , ie, wheels , body parts etc and will provide if required , its the piccs of a std intercooler etc that i cant be bothered with , THEY ALL LOOK THE SAME , and if its dented i will tell you

Im just getting far to old

JoeE30

On the pics subject Pete aint you got a nephew or a young lad who will love the responsability of doing the pics, you know give him 20 quid to get pissed with his mates and teach him something along the way...

Fuck i know if i was a 14 yrold who knew a bit about a comp and digi cam i would have jumped at the chance...
Just a thought....

Billabong

For what it's worth, I think people just like to see what they're buying - it's a psychological/comfort thing. That's in general imo, not necessarily specific to car parts.

Probably not a good example, but if you had two web sites with identical parts & prices, I'd wager the one with pictures would get more orders.....

Specifically to car parts, ff I was buying off one of you guys, I'd buy on trust and the main parts I'd prefer to see pic's of would be wheels and body panels, which is pretty much what Paul has been saying.

Dirty Harry

iTrader: (12)

Mr RS500

iTrader: (6)

I think you have hit the nail on the head mate

The comfort thing is important in this day and age of scammers etc
I always try to help a customer its just somtimes the request for piccs is just a little more than what i would class as a comfort thing more paranoia

RWD_cossie_wil

iTrader: (9)

Dirty Harry

iTrader: (12)

I can aslo see that but when people who are dealing with the likes of me or Paul should understand we dont bullshit,
asking for a photo is getting to be the noraml thing to do BUT thats fine for the guy in the street whos selling the odd bit you have t understand a breaker has thousands of parat all racked and stacked away and it may not be able to get a part down and photo it and ten have to put t back the time factor alone in doing this has to be considered,
I have racks and shlfs full os parst which i know the condition of as we have cleaned and tested themso a phone callis far far better

Dirty Harry

iTrader: (12)

Dirty Harry

iTrader: (12)

Thrush

iTrader: (1)

but you don't want to go forward?!?!?! You asked why, got told, and got told by MANY people that they would be more inclined to buy if you supplied pics, and you blatently sat back and said "bollocks, I will not take pics"

If that is your attitude, why post it up in the first place? If you have no intention of taking and posting pics?

And as for "having to employ a person purely to take pics" - are you mad? It does litterally take seconds to take a pic. You strip a car, and as you place bit by bit on the shelf, you take a pic. Why in the hell would you want someone to do that for you? And have him stand there for 25-30mins doing NOTHING wile you strip another part off a car?

I am reading this thread and thinking how mad it all sounds... The whole thing about this "bent" crank. I only know whats been posted about it, nothing more, so can't get involved, but surely a picture of it at the point of sale would have solved any grief that has gone on?

You say "I am old school and am not changing" - WE DON'T LIVE IN THE OLD SCHOOL ANYMORE! It's the 21st century, the digital age! Times change, and business has to change/adapt to stay in the game.

You (or Nth Yorks, sorry can't remember which) said "I am not gonna lose any sleep over loosing a sale cos you want a pic" - if that is the attitude, why in the hell do you/he run your own business? You SHOULD lose sleep over loosing a sale - thats what pays your living! Maybe you won't loose sleep over ONE lost sale, but what if 250 sales a week are lost because of this? Best get a back up plan incase this happens - as how else will you put food on the table?

I don't know.... Just seems mad to me - not to want to change with the times and try to puch your business further

It also baffles me as to why put up a thread about why people want pics of stuff they are buying, and then turn round after being given the answers only to say you don't give a fuck and wouldn't do it anyway, regardless of what your potential customers say/suggest

"I see what your saying, but...", "I agree with you, but..." WTF? If you see what tyey are saying, and you agree with them, then why not do it? Why say "but" ????

Baffles me.... I work to earn money, and I don't understand why if there is more money to be made by doing such a tiny extra thing, why it is that no-one wants to earn this money? Sure, if it made you Ł20 a month and took you 400hrs to do, then it's not worth it - but if it takes mere seconds, and you can pretty much gurantee a sale, I don't understand why you don't WANT that money? surely that defies the total ideology behind being a busniessman?

Billabong

Pete, I DO understand that, a mate of mine was a breaker for a good few years. I was just offering a reason why people in general want pictures.

As I said, personally I try to buy off people I trust (or personal recommendation from people I trust), and so with a couple of exceptions (which I think are reasonable) I personally wouldn't require pic's.

Mr RS500

iTrader: (6)

Thrush

I think one of the main problems is mate that i personaly have been asked over and over again by people on here for piccs ,,i have given them piccs and then you never hear from them again ,,and i know its not because the parts wernt in good condition , its because they had no intension of buying in the first place they were probs just board at work

same old thing mate , some who spoil it for others ,

Also , as i said earlier , im as busy as i want to be so dont have to worry about the odd lost sale on here from people who want a picc of a shocker etc

And if you think to take piccs of every part i have in stock wont take long i will pay you Ł500 for a days work if you can take piccs of every part i have IN ONE DAY


I know im lucky to be in this posission and should be greatful ( I AM )

Paul

Anonymous

...only read the first post...Pete you really are a whinger...there are so many cocks on this planet you cant tell a fake from a snake..pictures are there to show you are a decent trader not selling shit...like so many....ok if i wanted to buy a part i would know you was trustworthy (i wont mention the wiper switch which i never got ok i aint got the car now but i waited a few weeks and was promised) BUT i would use North Yorkshire spares as i he supplied me with an escos amal valve that i said didnt work a few weeks later as it was only 20 quid and couldnt be bothered with it until a post came up like this..and he sent me ASAP a pair of mint escos rear lights i needed FREE


Please dont judge me Pete cause it means nothing as only God can judge me.

cossie2be

Fuck Me

No disrespect

I have bought parts of reputable traders off here described as mint, what i paid top whack for certainly was not mint.

People like to see what there buying, nasty surprise when you dont get the part in the condition you wanted after parting with your hard earned wedge.

Bottom line, don't moan about it, no one cares, people dont like buying off ebay without a photo whats the hassle.

Just take a pic it does not take long.

People are so used to getting fucked over in the cossie scene with parts, why should be buying off a bloke who calls himself a pro be any different.

Your dealing with customers, people will moan but people just see you as a winger

If you dont like it find a new trade

Dirty Harry

iTrader: (12)

none taken
if you bought parts as mint,which i may add i never personally say anything is mint,why didnt you send it back ??
as to winging again far from it Iam mearly asking a question nothing more nothing less
I would love someone to have a day with me answering questions replying to e mails stopping what your doing to get a psrt dowm from the raftyers to take a photo and then put it back and then wait god knows how long to find out if they want it then get it down again to wrap it
I see peoples point BUT where only talking about people off this site no where else do i get asked for photos,not even from people abroad

Martin-Hadland

iTrader: (2)

Bingo!

S1rst

I see what your saying mate, that its only people on this site that ask for photo's, but you have to wonder if it would actually maximise your sales buy giving photo's without requests, from anywhere, not just this site.

I personally think that if people can see the part they potentially want to buy on your site, then you have a BETTER chance of selling the part. Not talking about every part obviously, just the parts that people may expect a photo of to asses the condition for themselves.

Im pretty sure that some people will search for a part, find your site, see a part with no photo available, then search and find the same part elsewhere with a photo and buy that one instead. People feel more comfortable buying a part they can see, its human nature mate.

Say if you were to try it and you did gain extra sales, you can then weigh up the pro's and con's and calculate whether its worth the extra hassle against the extra sales gained. If it is, then you win. Then decide if its worth while employing someone part time to concerntrate on the pics and site. If it isnt worth doing it, then at least you know you gave it a try and it didnt work mate.

Thats how id do it anyway mate as i personally feel that pics do sell certain products, especially with second hand parts.

Dirty Harry

iTrader: (12)

some very good points to think about I just cant understand why people who dont you from Adam who call out of the mags are quite happy to talk to you and accept what you say then on this site where I persoanlly have been trading since day 1 wants photos of parts which look the same as any other
I can accept people like to see a photo of a car but not a suspension kit or a turbo
I dont know what ever next

Dirty Harry

iTrader: (12)

so martin you would ask for a photo of lets say a crank pully which you asked me for the other week ??
I have some in now by the way if still needed