S3an

im moving house tomorrow so been trying to arrange my internet connection to be switched over to the new address, simple you may say no fucking chance been trying since monday to phone talk talk, every time i ring its busy or i get put through to a call centre in fucking india, cant understand a word they are saying and they dont understand me either, eventually i get that pissed off that they dont understand me and just hang up on the folk. i know they are only doing there job but FFS this is so annoying

Mr S1

iTrader: (2)

One of the big companies (can't remember who they are TBH) have just shut their operations in India for this exact reason...............cost them millions in lost business as people left in droves as they were fucked off not being able to get their call sorted.

They'll all be pulling out soon.............I won't ring HSBC now.

PSL

the funniest bit is when your talking to somebody from one of the call centres who is clearly struggling to speak English then you ask for their name and you get the response - Steve, Peter, Thomas etc.

So clearly not the case

S1rst

Yep ive had the same problem a couple of times recently. I just ended up getting annoyed as they cant understand, hanging up and cancelling too. i asked to speak to someone who spoke proper english and they didnt even understand that.

As said, it wont be long before others follow suit and close middle eastern call centres.

Thrush

iTrader: (1)

I understand WHY companies have their call centre;s in places like India - more people who want to work for less money.

But it is so fucking annoying when you can't get across what you are trying to say

What I DON'T understand is why these big companies don't seem to realise it doesn't or won't work having the call centre in India Surely they must realise that we can't understand them and that they can't understand us? I mean, if your operative can't understand your customer, whats the fucking point of having a call centre?