BlueSmoke

I'm getting really annoyed. It seems to be most nights now. It either goes completely or it goes intermittently. Or even worse it half works but won't display pages properly.

Instead of promising faster speeds, maybe they should just make sure it actually bloody works first!!

Anybody else at the end of their tether with it? Their customer service is non existant neither, and they've been charging us for an extra box since November. We don't have an extra set top box! They said the money wrongly taken would be creditted to our account but this month, lo and behold, the bill comes through with no credit showing

I believe they do this stuff deliberately as they know anybody who has phoned them, will never want to do so again.

Rant over!

Adrian

DNS and Proxy issues all night.

forums.nthell.co.uk is a good source of info

Big G

Gonna put a kiss of death on things but the past 12 months have been ok with NTL

TrevCannon

NTL one of the cheap shites

Cant get no better than good new telewest band

Bungle

Yes me too im pissed off to say the least, Glad its not just me though

Homer.

Never had any problems with ntl had them quite a few years now and i can never remember it going off, great service

neilm

Couldnt get MSN tonight on NTL and part of Flea-Bay went a bit bandy...

For Ł25 a month they should be better than that.... tossas

Smit

iTrader: (5)

I've personnaly had no problem with them

With them binning their download limits i'm quite chuffed tbh...

Does have the odd time where it's being wierd but it's always resolved within an hour or two....

TheBishMan

no problems here either, know what you mean about the customer service though, guy who came to fit the cable didn't give me the installation disk and it took me tons of phonecalls to sort that out!

Adrian

Got to laugh at this....

NTL:Telewest all one of the same.

Jim Galbally

the qulity of service NTL offer is VERY VERY good. and it does rarely go wrong.

i'm on their 10meg service, and the ONLY reason i'd leave them is because their customer service is APPAULING

AndyBlackFRST

Had problems at the ex's place saturday when pages wouldn't load properly etc.. not sure if there is still a problem as I am nolonger living there

EssexBoyRacer

I have problems if I am downloading continuneously, I find my connection just dies and the only way to restore is to power off and on the modem (this happens when they change my IP address too).

Other than that its ok (but the upstream is crap)

tonyk

No problems with NTL for me, been with them for near 7 years now. You can check the server status on the site which shows planned outtages etc..

Jim Galbally

agree with EBR that upstream is shite, but it's the technology that limits it, you're pushing 512k per user through a data channel designed to handle remote control keypresses for pay-perview TV

they've not done bandy imho, you used to get 128k max

_DAN_

Fast Guy

For the last month or so my NTL connection has been going down like a lesbian on heat.
I changed from a usb2 connection to ethernet to see if that cured it. It sped my connection up by nearly double, but it still keeps dropping all the time.

tonyk

There was problems with the DNS servers being overloaded. Fast guy when your connection goes down does the modem lights stay on?

Fast Guy

Yes, I just can't access any pages. The progress bar thingy goes across slowly and either nothing happens or I eventually get a "page not found" or whichever message it is.

tonyk

This is likely DNS issues. I would also run a full spyware scan, www.lavasoft.com or if you have genuine windows xp, microsoft have antispyware you can download.

BM08

Thats funny, i got a leaflet through the door this morning from NTL, saying go with us and you will get BB,phone, cable tv for 15 quid first 3months then 30 after that, seemed an ok deal but im happy so i wont be changing especially after reading this

Fast Guy

I've got ad-aware, spybot, windows defender and NIS

tonyk

Will be DNS problems then, its listed on there website about it(help and support section) I cant honestly remember when my BB has been down for more than a few hours though.

orion_crazy_carl

iTrader: (3)

been with em 7 years never had a problem,even the customer service was good the only time i did call thm

AGAR-COSWORTH

Been with NTL for nearing 6 years now - had broadband 4 years now, was never a problem until the past couple of months - cuts out intermitantely each time we use the net Same happens with my mate down the road too so not just my PC.

Weird thing is Norton Anti-virus has also got something to do with the problems, sometimes if the net connection cuts out and i disable Norton, the net works fine again for a while until it cuts again

Up until now i thought they might have been capping our connections due to downloading etc but now that i see more people have the same problem it must be thier shit service. I don't understand how it was fine before and now gone tits up

tonyk

The problem is not a lot of people understand how the internet works or what is needed to set a network for millions of users.

BM08

It aint ntl users problem though is it? they pay for it so they expect it to be perfect otherwise they will find another provider!!

tonyk

I meant in relation to when a problem occurs how its fixed. Its not as simple as flicking something on and off. I think you would be surprised at just how poor most providers actually are.

focusv8

NTL cut my broadband off last year twice in 2 weeks without prior warning for an Alledged outstanding payment, which wasn't outstanding.

Customer services couldn't sort ot out.

I changed to SKY and Bulldog, and saved money for a better connection and more channels.

It took me nearly 6 months to get rid of NTL but I "Think" I've finally managed it.
And yes Bulldog C/services are a bit slow but nowhere near as bad as NTL.
.

BlueSmoke

Tony, I think those people are NTL! They seem to be taking on customers faster than their network can take. They upgrade it and boast about their fast service then wait till it's overloaded again before they do any further work!

AGAR-COSWORTH

There we go again, whilst on ebay viewing an auction with 2 mins to go, about to bid and........CUTS OFF

tonyk

Im not sticking up for NTL in particular, just trying to educate a few on to why any company can have failures. As an example iirc ntl has a contention ratio of 20:1 versus BT's 50:1.

Also DNS failures can come through Routers and not the service provider.

Jim Galbally

im with tony on this one, the QOS with NTL (and all the cable networks to be honest) is FAR higher than with DSL. problems get fixed a LOT faster too.

technically, they really do rank up there at the top... it's just a shame that their customer service is so dreadful.

also most problems with NTL are regarding cache servers, none of the otehr isps experience this problem, because they DONT HAVE cache servers. (ps cache servers are a GOOD thing)

if a cache server fails it will failover to another within 5 minutes. VERY OCCASIONALLY this doesnt happen and the service is down until someone can fix it. this is usually rectified very quickly.

its also very very very very easy to fix yourself, you just point your PC at a cache server thats working until they fix your local one

BlueSmoke

Jim, what makes you say cache servers are a good thing? The way NTL ones work, I would rather they didn't have them and I go download pages from the source rather than from their servers.

tonyk

Dogsmoke, my local cache is rarely down (touch wood) and im talking single figures for the amount of problems per year.

AGAR-COSWORTH

Cache servers make the whole service more efficent don't they? Assuming they work.

tonyk

Agar, yes they do. If yours is down you can change to another to keep you going, the details are usually on Nthell.co.uk

xr2fatturbo

been with bt for 2 yrs!! no problems!

AGAR-COSWORTH

Thats handy to know - ta