Compbrake - what a dissapointement
15-05-2006 | 09:21 AM
#1
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Compbrake - what a dissapointement
Hey all
just trying to share my experience:
i ordered a set of compression struts (bought on ebay) so i get a msg from a lady there asking what car it was for, so i respond : escort cosworth.
A week later I get a parcel after paying 50 quid taxes and transport and it was a escort mk1 kit.....
but we all make mistakes....
so i called them telling them i have a cosworth, not a mk1 : OOOOOhhHHHH, apologies....we sent out the kit asap.....
Me thinking fine....that did the job......A week later (and 50£ again) i get parcel #2: guess what.....again a MK1 kit......
So i call fot the 3rd time....more apologies, blaming the new guy.......parcel 3 on its way.....
Now today i paid another 50£ and guess what : It was a cossie kit.....yipeee.....just that it wasnt complete.....
NEVER AGAIN COMPBRAKE......!!!!!!!!!!!!!!!!!!!!!!!
Michael
just trying to share my experience:
i ordered a set of compression struts (bought on ebay) so i get a msg from a lady there asking what car it was for, so i respond : escort cosworth.
A week later I get a parcel after paying 50 quid taxes and transport and it was a escort mk1 kit.....
but we all make mistakes....so i called them telling them i have a cosworth, not a mk1 : OOOOOhhHHHH, apologies....we sent out the kit asap.....
Me thinking fine....that did the job......A week later (and 50£ again) i get parcel #2: guess what.....again a MK1 kit......
So i call fot the 3rd time....more apologies, blaming the new guy.......parcel 3 on its way.....
Now today i paid another 50£ and guess what : It was a cossie kit.....yipeee.....just that it wasnt complete.....
NEVER AGAIN COMPBRAKE......!!!!!!!!!!!!!!!!!!!!!!!
Michael
15-05-2006 | 09:38 AM
#3
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From: Leicester
i ordered a kit the other week but direct from them on the phone
came next day i paid £10 postage no charges!
there were a couple of bolts missing, i called up and the guy was very apologetic and he sent them next day too
came next day i paid £10 postage no charges!
there were a couple of bolts missing, i called up and the guy was very apologetic and he sent them next day too
15-05-2006 | 09:38 AM
#4
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From: West Yorks/Lancs
Yeah they've deffo got issues, i had a set of rear brakes off them, the 1st set the discs were too wide to fit the caliper?? got the correct thickness on now but all the bolts that were supplied with the kit were either too long or too short also had to grind the inside of the caliper carrier to stop it fouling the disc??? definately steer clear of these muppets....
also had to grind the inside of the caliper carrier to stop it fouling the disc??? definately steer clear of these muppets....
15-05-2006 | 09:42 AM
#5
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From: Toulon, France
yep, i also needed to grind the calliper carrier on the rears of my Escort to stop the disc from touching the carrier. 
Have Compbrakes front and rear, and except those little issues (had a few ones tbh, but no problem regarding shipping or supplying as Nuts RUS took care of this and he is spot on
) i'm pleased with them
Have Compbrakes front and rear, and except those little issues (had a few ones tbh, but no problem regarding shipping or supplying as Nuts RUS took care of this and he is spot on
) i'm pleased with them
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15-05-2006 | 10:04 AM
#9
bollocks to that, you should NOT be paying customs charges more than once - its their fault not yours.
Send the customs receipts to them and claim it back, else take them to court. What about the wrong struts, have you returned them?
Send the customs receipts to them and claim it back, else take them to court. What about the wrong struts, have you returned them?
15-05-2006 | 03:55 PM
#14
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From: Surrey BUT IF UR A FIT WOMEN
Originally Posted by R4N S S
defo claim the customs charges back from them
also the kits are good i getting mine next week
anyone want a my old standard 2wd kit ?
its been a long day 
15-05-2006 | 10:24 PM
#22
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They do themselves no favours sometimes To be fair on Barbara she wouldn't know one end of an Escort from the other - but thats no excuse.
If you would all like to carry on posting comments I'll make sure they all see this
Maybe it will do some good 
13-09-2006 | 11:55 PM
#24
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I have been doing ok with the group buy on TCA's.
Only 2 issues from about 30 sets, 1 was from someone who ordered the wrong type, and the second was a metric sized bolt wouldnt go through an imperial hole
I found out a little more about your problems too EsCosRacer, as I wanted to follow them up, to improve upon their customer service. After the first set were supplied incorrectly You were apparently asked to fax or mail over the part numbers for the components you needed to avoid further confusion, and apparently someone at your end faxed over the part numbers for Escort Mk1/2 which is why they were supplied again.....
Can you confirm that please ?
Only 2 issues from about 30 sets, 1 was from someone who ordered the wrong type, and the second was a metric sized bolt wouldnt go through an imperial hole
I found out a little more about your problems too EsCosRacer, as I wanted to follow them up, to improve upon their customer service. After the first set were supplied incorrectly You were apparently asked to fax or mail over the part numbers for the components you needed to avoid further confusion, and apparently someone at your end faxed over the part numbers for Escort Mk1/2 which is why they were supplied again.....
Can you confirm that please ?
14-09-2006 | 12:14 AM
#26
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£123 or £156 depending on which type you needed.
Is ending soon so they will be going back up to Ebay price of £175 plus postage etc.
Details are still in the sierra section Messr Smit
Is ending soon so they will be going back up to Ebay price of £175 plus postage etc.
Details are still in the sierra section Messr Smit
14-09-2006 | 08:31 AM
#28
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From: Leicester
Originally Posted by NUTS RuS
£123 or £156 depending on which type you needed.
Is ending soon so they will be going back up to Ebay price of £175 plus postage etc.
Details are still in the sierra section Messr Smit
Is ending soon so they will be going back up to Ebay price of £175 plus postage etc.
Details are still in the sierra section Messr Smit
14-09-2006 | 05:20 PM
#31
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Originally Posted by NUTS RuS
I have been doing ok with the group buy on TCA's.
Only 2 issues from about 30 sets, 1 was from someone who ordered the wrong type, and the second was a metric sized bolt wouldnt go through an imperial hole
I found out a little more about your problems too EsCosRacer, as I wanted to follow them up, to improve upon their customer service. After the first set were supplied incorrectly You were apparently asked to fax or mail over the part numbers for the components you needed to avoid further confusion, and apparently someone at your end faxed over the part numbers for Escort Mk1/2 which is why they were supplied again..... Can you confirm that please ?
Only 2 issues from about 30 sets, 1 was from someone who ordered the wrong type, and the second was a metric sized bolt wouldnt go through an imperial hole
I found out a little more about your problems too EsCosRacer, as I wanted to follow them up, to improve upon their customer service. After the first set were supplied incorrectly You were apparently asked to fax or mail over the part numbers for the components you needed to avoid further confusion, and apparently someone at your end faxed over the part numbers for Escort Mk1/2 which is why they were supplied again.....
Can you confirm that please ?
They fucked up in delivering the right parts multiple times as in the original post and NO, the fault is clearly not on my end.
But if you do contact them: tell them i said hi, stop lying and get ur quality control sorted u twats. I suggest Barbara should buy a book : ISO certification for dummies....
michael
14-09-2006 | 05:32 PM
#32
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Thanks I didn't refer to you as EsCosRacer so maybe there are others who have been in a similar situation. 
I can believe it at times, thats why Im being a middle man (at no cost) for the Pf sold items. Perhaps if you had used part numbers (clearly stated on the website) then this may not of happened ??
ISO certificates are for the manufacturing side of things not envelope stuffing, but its a point I will bring up whilst having the next meal out with friends not twats
Thanks again - it all helps
Tony
I didn't refer to you as EsCosRacer so maybe there are others who have been in a similar situation. I can believe it at times, thats why Im being a middle man (at no cost) for the Pf sold items. Perhaps if you had used part numbers (clearly stated on the website) then this may not of happened ??
ISO certificates are for the manufacturing side of things not envelope stuffing, but its a point I will bring up whilst having the next meal out with friends not twats
Thanks again - it all helps
Tony
14-09-2006 | 05:39 PM
#33
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tony,
do business with them, i really could care less. What this post is about is my personal dissapointment about their services and as much as you try to play it down and blame me facts remain that i got 3 kits now and paid for one..... If it had been my fault your friendly twats would have surely charged me for the other stuff
Michael
diuscussion ended - compbrake not worth my typing
p.s. ISO goes all the way through business processes, in the case of compbrake would include production and how they deal with inquiries / orders all the way through billing, packing the shit and sending it.... I did several so thanks for telling me how it works and whats included.....
do business with them, i really could care less. What this post is about is my personal dissapointment about their services and as much as you try to play it down and blame me facts remain that i got 3 kits now and paid for one..... If it had been my fault your friendly twats would have surely charged me for the other stuff
Michael
diuscussion ended - compbrake not worth my typing
p.s. ISO goes all the way through business processes, in the case of compbrake would include production and how they deal with inquiries / orders all the way through billing, packing the shit and sending it.... I did several so thanks for telling me how it works and whats included.....
14-09-2006 | 05:39 PM
#34
Tony
correct me if i am wrong , but arnt 2wd and 4x4 the same ??
Either way Comp brake are a joke , they service is the worst i have ever had to deal with .
There products are good for the money but the hassle you have trying to get the correct parts you ordered and a complete kit when it does arrive just makes buying from then a defo NO NO ,
If they got there act together they could become a major player in the performance parts world , but i dont think they ever will
correct me if i am wrong , but arnt 2wd and 4x4 the same ??
Either way Comp brake are a joke , they service is the worst i have ever had to deal with .
There products are good for the money but the hassle you have trying to get the correct parts you ordered and a complete kit when it does arrive just makes buying from then a defo NO NO ,
If they got there act together they could become a major player in the performance parts world , but i dont think they ever will
14-09-2006 | 05:43 PM
#35
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Originally Posted by NORTH YORKS RS SPARES
Tony
correct me if i am wrong , but arnt 2wd and 4x4 the same ??
Either way Comp brake are a joke , they service is the worst i have ever had to deal with .
There products are good for the money but the hassle you have trying to get the correct parts you ordered and a complete kit when it does arrive just makes buying from then a defo NO NO ,
If they got there act together they could become a major player in the performance parts world , but i dont think they ever will
correct me if i am wrong , but arnt 2wd and 4x4 the same ??
Either way Comp brake are a joke , they service is the worst i have ever had to deal with .
There products are good for the money but the hassle you have trying to get the correct parts you ordered and a complete kit when it does arrive just makes buying from then a defo NO NO ,
If they got there act together they could become a major player in the performance parts world , but i dont think they ever will
14-09-2006 | 06:06 PM
#37
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They don't want to step up to be a major player either Paul, supplying places like rally design, GAZ, Leda and many of the big motorsport outlets direct etc keeps them busy enough not to need too many outlets.
Difference in TCA prices comes from the supply of the initial items before modfication, but some are pinch bolt and some are thread located as you know. They are sourced from different countries.
Micheal, Im not playing anything down (hense bringing the topic back up in the first place) If I were you I would have sold the other 2 items long ago by now Thanks for your help though, it is appreciated I don't profess to teach anyone anything either btw, unless they can read between the lines of what was written
Difference in TCA prices comes from the supply of the initial items before modfication, but some are pinch bolt and some are thread located as you know. They are sourced from different countries.
Micheal, Im not playing anything down (hense bringing the topic back up in the first place) If I were you I would have sold the other 2 items long ago by now
Thanks for your help though, it is appreciated I don't profess to teach anyone anything either btw, unless they can read between the lines of what was written
14-09-2006 | 06:11 PM
#38
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From: Vimto Land Nr Warrington, Cheshire
Originally Posted by EsCosRacer
tony : any further questions ??
Im not happy you felt ripped off Micheal but didn't do anything about it TBH
I'd of ripped his head off
14-09-2006 | 09:11 PM
#39
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From: kent
Must say i have a Compbrake kit on my Cossie which has performed ok but i was also sent the wrong parts which was apain in the arse as i had fitted one side & went to fit the other only to find out they had supplied 1x 4x4 caliper bracket & 1x 2wd caliper bracket was rectified within 2 days but what monkeys pack these kits honestly.
Tony, the last time i was at Rally Design the owners son asked if it was a Compbrake kit on my car as he was looking at it, when i said yes he just said i'd be carefull buying that stuff we won't deal with him anymore bla bla bla i won't say what he said,wasn't complementry though.
Simon.
was rectified within 2 days but what monkeys pack these kits honestly.Tony, the last time i was at Rally Design the owners son asked if it was a Compbrake kit on my car as he was looking at it, when i said yes he just said i'd be carefull buying that stuff we won't deal with him anymore bla bla bla i won't say what he said,wasn't complementry though.
Simon.
14-09-2006 | 09:27 PM
#40
Compbrake HAVE supplied a lot of big name dealers in the past and they have all dropped them ,NOT FOR THE QUALITY just the very poor service and wrong parts in kits , so please dont say they dont want to be big players Tony because they have tried and failed and now just sell on fleeybay as this is the only outlet left for them
Big shame because i liked Steve and the products
Big shame because i liked Steve and the products