teng tools
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Joined: May 2003
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From: Sidcup
realy like my halfords retchet as it has very fine teeth never had a problem with it
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Joined: Jul 2006
Posts: 24,596
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From: uk
I got pissed off when I had a my last purchase from them, a 3/8 torque wrench.
I was using it when it gave all of a sudden, ie it broke, no problem thought I as I went to see my local snap on dealer from whom I had purchased it, about 18 months earlier.
Anyway long and short he sends it away, takes 3 WEEKS to come back, I was CHARGED £52 for fix, as these are excluded from warranty, pissed off I go home.
Two days later used it to torque up a bolt to 27lb ft, well within range, can you guess what happens, YES it broke again same problem.
Take it back moaning, this time they don't charge me, but I ask snap on man to try it, he does and it goes again, he didn't beleive I had not abused it after first fix, I said well I had to pay so what business is it of yours ?
So now I am left with a torque wrench that is broken despite having paid to get it fixed, they then refused to fix it, citing "abuse" as a reason, the dealer was no help, he made a phone call and then layed down and took it like a dog when they said it had been abused again as that was the only thing that could break it again, so I would have to pay again, so I told him to shove it where the sun don't shine.
The MORAL though for me was that I bought 3 TENG torque wrenches, two of which together were LESS than the cost of the REPAIR to the snap on one, on edeveloped a problem, dealer took one out of a set so I did not have to wait, he did not even want to know why it had failed.
I look at it this way, if service is this good with TENG it will be there for life, and the so called quality of snap on is not worth paying for as a. it is not there and b. you get a better warranty with TENG, if a TENG breaks five times and is replaced five times you still have the tool you paid for fully working.
tabetha
I was using it when it gave all of a sudden, ie it broke, no problem thought I as I went to see my local snap on dealer from whom I had purchased it, about 18 months earlier.
Anyway long and short he sends it away, takes 3 WEEKS to come back, I was CHARGED £52 for fix, as these are excluded from warranty, pissed off I go home.
Two days later used it to torque up a bolt to 27lb ft, well within range, can you guess what happens, YES it broke again same problem.
Take it back moaning, this time they don't charge me, but I ask snap on man to try it, he does and it goes again, he didn't beleive I had not abused it after first fix, I said well I had to pay so what business is it of yours ?
So now I am left with a torque wrench that is broken despite having paid to get it fixed, they then refused to fix it, citing "abuse" as a reason, the dealer was no help, he made a phone call and then layed down and took it like a dog when they said it had been abused again as that was the only thing that could break it again, so I would have to pay again, so I told him to shove it where the sun don't shine.
The MORAL though for me was that I bought 3 TENG torque wrenches, two of which together were LESS than the cost of the REPAIR to the snap on one, on edeveloped a problem, dealer took one out of a set so I did not have to wait, he did not even want to know why it had failed.
I look at it this way, if service is this good with TENG it will be there for life, and the so called quality of snap on is not worth paying for as a. it is not there and b. you get a better warranty with TENG, if a TENG breaks five times and is replaced five times you still have the tool you paid for fully working.
tabetha
Virgin
Joined: Aug 2010
Posts: 5
Likes: 0
From: Leeds
I'm not taken by teng tools, i got some a few years back and they ended up breaking. This is a couple of years on now from the last post... They got any better in the past two years? I was thinking of getting some from here: http://www.toolguru.co.uk/
powered by K26
Joined: May 2004
Posts: 1,031
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From: europark. sitech racing
same here, had my 3/8s for years, gets used alot and always does what its ment to.
the story about the SNAP ON torque wrench doesnt sound good at all, i almost bought on, so glad i didnt.
PassionFord Post Whore!!
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From: Chesterfield Derbyshire
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Joined: Jan 2010
Posts: 368
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From: Co durham
Snap on !!!! More like snap off !! Over priced rubbish i say as been in the trade for 25yrs now and always used the cheaper stuff because a few yrs back i went onto snapon gear and found it to be rubbish. I have used britool for a good while now and found there stuff better and stronger for everyday use.
Like everything in life you pay for the name even if it is made in hongkong
Like everything in life you pay for the name even if it is made in hongkong
snap on is just a name, my window man paid £50 for a 17mm wrech, an it broke ffs you pay £50 for a wreach an it breaks lol, i have teng tools an they are brill you get what you pay for with tengtools
PassionFord Post Whore!!
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Joined: Aug 2010
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From: Chesterfield Derbyshire
Snap on !!!! More like snap off !! Over priced rubbish i say as been in the trade for 25yrs now and always used the cheaper stuff because a few yrs back i went onto snapon gear and found it to be rubbish. I have used britool for a good while now and found there stuff better and stronger for everyday use.
Like everything in life you pay for the name even if it is made in hongkong
Like everything in life you pay for the name even if it is made in hongkong
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