as above

cause there getting right on my tits!

 

tis shit and never really work! best to stay on the 2.5 so you won't loose so many calls

 

someone posted bout this a bit ago..the general concensus was that there pants

 

M8 fuck me.. Ive had the biggest fight with them ever.. and had to get ofcom involved.. check out these emails i sent ul get the idea then without me having 2 explain agen.... luckily the old phones been cut off now.. and ma new 1s been activated.. theyved waived all bills too.. NICE 1 OFCOM!

--------


Dear Sir/Madame

It is with great dissapointment that once again i am
having to email yourselves as apposed to ringing you
call centre. I took out a new account after having a
previous contract with yourselves which had expired in
June (07782267294). I have also emailed a complaint
regarding that account too, which may be worth reading
as i seem to have had a bad couple of months with
yourselves now.

I took out 07830285366 on 1st of June, a week later
the phone started to lock up, switch itself off,
multiply messages in the inbox,outbox etc. Resulting
in sometimes 200 copies of the same message in one of
the folders. I took it back to the 3 store in
Warrington who where excellent and replaced the
handset immediately after having tested the phone
themselves and seen the faults with it first hand.
Brilliant, problem solved, infact once i got home and
put the sim card in the new phone, again it started to
doing the same thing. I was unable to go back to the 3
store until the following saturday and when i reported
the problem they phoned a technical support who
diagnosed a sim fault.

The phone was sent off for repair with the sim card as
requested and a week later i got a call from the store
to come and pick it up. Upon arriving at the store the
sim card was not with the phone, the guys phoned
technical support and where told they never request
sim cards to be sent even though they where specificly
instructed to send the sim with it. The people in tech
support then spoke to myself and i explained again and
again that what had been sent had been requested.

I was then transfered to customer services for a
replacement sim and had to explain the whole story
again. The customer services advisor advised she would
put me on hold why she spoke to technical, i tried to
explain i had just spoke to them but was put on hold
despite this and without request for 5mins. She then
came back to me and said i shouldnt of sent the sim
card and that id have to pay for a new one, so once
again i explained it had been requested. Much to my
annoyment i was then put on hold again for 5mins and
then told i woudl received my new sim card in 2days.
This was last Thursday afternoon and I am yet to
receive it. Having waited another 2 weeks i called
and chased it to be told it hadnt been ordered
and would be another 14 days!!!!!

So all in all i had a faulty phone from the day of
purchase for a week, then a replacement which was
again faulty for a week, then a repair which took a
week, and now i am still waiting for my sim card. So
all in all i have used this great phone a handful of
times and has been sat dorment for nearly 4 weeks, a
whole billing period.

I took the contract out with 3 months free texts which
has been an utter waste, i can not think of any way
that you can justify charging me the line rental and
advanced line rental recently, and also the next bill
i receive. Yes i understand i pay for a service, but
which service would that be being as i havnt received
one, i have paid a £38.45 bill for a phone i havnt
used, and my next bill will be just the same..
pointless.

I have never been one to complain as being in customer
services myself i know things can go wrong, but on
this occasion and with regards to my previous account
i have felt a great need to. I have never been one to
ask for compensation/goodwill either as i think it is
very cheeky, but on this occasion i think it would be
justified. I havnt been able to take advantage of the
free texts for 3 months, and i have also paid you for
a service i have not received.

I look forward to you response, and i apologise about
the length of the email but under the circumstances i
think you would agree i have just cause.

Regards

Dave Jones

---------------

I have sent several emails now (with no
acknowledgement or reply) and spoke to your customer
services several times and still my phone has not been
cut off. The day of cut off was supposed to be the
14th June.

I have spoke to customer services several times who
assured me it would be cut off, i spoke to them as
requested on the day it was supposed to end to once
again confirm, and when i ring now I'm given several
excuses why it hasn't been, or why they cant transfer
me to someone who can. Sometimes they have had no idea
what I'm on about and try to do a upgrade for me.

I have rang from the Warrington store who are
extremely helpful and seem to be the only people who
can ever help, credit is due to those chaps, but once
someone along the line is not completing their task in
hand and the phone is then left active.

I am once again requesting that the above
number/account be terminated immediately, should this
not be done by the end of the week then i will be
reporting this ongoing story to Oftel. I have strongly
supported 3 and promoted it to my friends,family and
colleagues and since i have taken this original
contract out 9 other people have also done so by my
recommendation. Seems ironic now that the company i
recommended so highly has let me down. I will also add
that i do not expect to be billed for the extra month
that the phone has been going, I will not accept
liability and cost for the lack of customer services
and professionalism, and i will certainly not accept the
fact i am unable to be called back, or escalate a call,
further more i find it rediculous that the only people
who can cut the phone off take (as advised by your india
call centre) a minimum 40mins to get through!!!

Regards

Dave Jones

 

i foooking hate there call centre. after a wk i still havent had my new sim activated. its getting right on my tits!! at this moment im on hold to the ''call centre'' ive been on hold for 20mins. there so shite!

 

3 is shit.

i have a mate thats works with phones and these are shit - always takes too long to make / receive calls

 

final got through to them and i finally go ta straight answer from a call centre in this country!! the foookers have cancelled my phone and sim. which means ive been waiting like a prick for such a long time now. i finally now know what the fook is going on. cant believe no one told me ive phoned them at least 3times a day and now i get told the truth.. dickheads!!!!!!!!!

 

on my second one now never had a days problem

 

Well I watched a program on tv a few weeks ago and it was about all networks and 3 were the worst not only for their bad signals and failure to deliver and even get a signal, but customer service and people also complained about their phones.Im looking into another mobile contract and they may have cheap deals but ive always paid a bit extra to get a better service.



You are not alone on this one

 

Got to the BBC Watchdog website and report them.

I had to do this when Genie first launched their service, just like 3, Genie made some appaling c*ck ups and you couldn't speak to anyone in Customer Services.

Luckily, 100's of other people reported them to Watchdog, they ran a report on them and hey presto, a week later I got loads of line rental free and a personal apology

 

I mate had one, well he still has, he says its that shit he just leaves it off and has started a new contract with Vodafone. He pays £20 a month line rental and never uses it, nice £240 down the drain!!!

 

3 are going bust and we're buying up all their 3g network

 

They better not go bloody bust! But they are useless. I had an argument for 22 minutes yesterday. Cancelled ym direct debit so I could pay the bill by solo at the weekend. They said fine we'll cancel it roo. I thought he might say that it was too late to cancel being the day before it was due but no that information was never given to me. I did feel that the bank could stop it and I stopped a debit for £27 and was given a receipt.

Then yesterday I check my account. £53 in debit. Somehow they direct debitted me for 2 months bills as this was what I received on my paper bill, despite having paid the previous month's bill. That was 2 weeks late due to a cock up on my part where I noticed roughly £30 gone from my wage and assumed the bill had been paid when in fact the money had gone to a bank charge as they'd tried to DD me a couple of days earlier than I got paid. Fair enough, I rang up and paid on the 29th of June. Then last week I get the paper bill still showing 2 months to be paid. Rang up and they said oh no it's alright we have the first bill down as paid in the system. OK then no probs.

Then after finding the £53 attempted DD I rang up again. They don't seem to train their staff as nobody seems to know what they're talking about. The latest guy told me that I had been told to cancel the DD for the first bill amount so that it wouldn't be taken again. I advised him that no such thing had been said to me and also advised him that I had cancelled one of the amounts, not realising they could have 2 seperate DD's set up on my account without my knowing. He fobbed me off loads and tried to say it's all the bank's fault, and yes there may be an error on their part for still allowing a DD to be taken but he just did not seem able to accept that regardless of that, 3 tried to take too much money. He simply would not admit fault. I covered the same ground with him on the call over and over. He said my bill was already generated and the payment I had made not included as it was 2 weeks late. I informed him that from previous work experience I know how easy it is to change the amount requested for a DD on a computer system. He advised me their systems don't do that. In the end I told him I'd speak to the bank to see what they had to say and then I'd be back in touch.

Just waiting to see if a charge is applied but if not I'll drop it for now. If there is a bank charge however, either 3 or NatWest will be paying the damn thing.

Sorry to go on so long, but it just pisses me right off the way I've been treated. They told me I wouldn't be cut off last month but I was. Stupid t***s!

 

got a 3 mobile middle of last year. Only had it for a week and i took it back and cancelled it. the battery on standby lasted 3 hours. waited 45 mins to talk to some dickhead at customer services because my phone hadnt been activated and then for another 5 months after i cancelled my contract i was still receiving bills. Each month i would call them: yes sir your contact has been terminted etc and then another one would arrive. How they expect to survive as a business in a competitive market is beyond me.

As it happens t-mobile literally begged me to come back to them so all was not lost, but i sympathise with people on here to have nothing but hassle.

 

I am not the only one then,
So how do you lock your phone to the non 3 network??? I thought my phone was the problem until I went abroad and its worked perfectly.
Only thing to do is change the monthly down to 100 and cancel it.
Alex

 

who do u work for then mate? O2?

 

Yeah Dan who you work for, i had no idea 3where going bust