I sold some carbon struts tops on ebay last month, guy paid via paypal i sent them out from work (which i shouldnt have done really).

anyway, citylink attempted to deliver them twice, left a card.

the guy calls them to arrange collection and they say that they have sent them back to the sender. this was the 1st of nov.

nothing ever came back to my works address, so i called citylink yesterday who tell me that they have been sent to our st. neots branch, not cirencester!!! WTF! citylinks fuck up there!

anyway, i got the warehouse manager to email the st, neots branch yesterday, as we have the info of who signed etc and their reply today basically said that they have no returned items in the goods in, and if there was something from us at cirencester that it would have been returned to us...

so one of 3 things has happened.

1. they opened the parcel, which they do, thought what the fuck is this and thrown it in the bin

2. the opened it and someone has kept them

3. they sent it back to us, but it never got here...

im thinking no. 2 myself...

so now here is my problem. the guy has paid, has no parts.
i have been paid, have no parts, and it wasnt my fault he was not in to receive them, and took too long to contact citylink to arrange collection.

now, they guy that paid, paid me £155 for them, so obviously he doesnt want to loose out on that ammount, and i cant see him getting anywhere with st. neots as they will deny having the parcel as i have already been told, and the fact that i shouldnt have sent them out via my work anyway...

so, out of goodwill i have offered him a part refund of £100, with the rest to cover my losses.

but i cant see him being happy with that really.

what would you lot do??

 

Had this happen before with dhl sold an ecu for £200.00 they tried to deliver it twice, went back to the depot and was never seen again gave the man all his money back and let it go, now charge more for delivery on stuff but get it insured.
I say just pay the man

 

can you not claim off CL.

 

dave, thought about that, but they have the paperwork to say it was signed for etc i guess. allbeit to the wrong place!

 

suerly it was their fukking whole JOB to deliver it to the address on the box!?

with that in mind, they have failed.. and you need to claim.

if not, the ebay guy is gonna claim him money back and leave you swinging in the breeze.

 

well, im not parting with any cash at the mo, so ill ring citylink tomoz and sound them out

but yes, your right... they failed!

 

the problem is between you ,your work and your chosen courier. its not the buyers problem and not his hit to take.

 

So how do you deliver to an address when there is nobody at the address ? Just chuck it outside and dont bother getting a signature ?

Mmmm now think hard.


The bottom line is you fucked up. You must not have marked a proper return address/phone number on the parcel, so how will it get back to the correct person ?

And in this instance, cant see insurance doing anything if there is proof of delivery at the other end. Only thing you can do is get their name, and speak to that person direct.

 

City link aka shittylink, they are lying cunts.


Won't use any company who uses them!

 

Most delivery companys just dump it on your door step in full view.once i heard some ring the door bell and by the time id opened the door the guy was out the drive and getting in his van wiv my mum parcel in full view im glad i live in safe area

 

Regardless of what you do with citylink, you need to refund the buyer his money as none of it is his fault. IMO. Give the guy his £155 back then you can sure citylink for a million dollars or whatever!

 

That sounds like a small nightmare mate use RM special in future
I have to agree with the above that it has to be your responsability as a sender , no way is anyone going to be accepting paying for nothing . Saying that they may well be kind enough to accept your offer but personaly i would pay the full amount. Thats 2 customers lost for CL i reckon.

 

you should pay all of it - not customers fault

 

exactly a massive piss take to think about offering a part refund let alone doing it

 

mmmmmmm still thinking hard. but still cant bring myself to reply to a clearly stupid and sarcastic remark. ... well done sir



Fudge you are gonna have to give him a full refund, even if he is too useless to have gone to the parcel office before it was returned to the sender!
You have been done, and its a sign, Dont use citylink as we and others on here have found out, they are shit!

 

I think it's quite clear where the very stupid remark came from. They have done exactly what they are supposed to do.
So how have they failed ?

 

i have already offered the refund.

he has my number and has not yet called, i do not have his.

so awaiting his reply

 

Whatever way you do refund, make sure it's traceable etc through egay. So he cant claim he never received it.

 

good point mate, will do!

 

Steve, do you know how to do this? as the only way i can see how to do it is via paypal??

trying to sort it out now.

cheers

 

Yea, paypal is probably the only way egay accept, as they own paypal. So it's traceable that you sent it and that he received it. So he cant deny receiving the money

 

Ah ok, cheers steve. i guess i wont get the sellers fees back either?

 

I think if you can get him to agree to cancel the transaction you might. But if the ball is rolling with goods not received dispute, not sure if you can do that.

Just not sure really. You'd need to post up an ebay query in the title as this ones a courier query so wont get the same viewers. Someone is bound to know though

 

ah right, ive just issued the refund now. ill look into ebay. we didnt actualyl start a dispute, so my be doable.

cheers for the help