I have had the extreme displeasure of dealing with talk talk customer service(or lack of) over the past week or so.They are all puppets, reading from a script, and are completely useless at doing anything remotely related to sorting out a simple query!!!!!!And when you ask them a question that's not in their script of answers they either totally ignore you or pretend they don't understand what your asking! Bunch of effin wankers!!!!!!!
WHY do ythey always have to lie about their names, you always get normal names when they say, Good afternoon you are talking with geoff.......when both you and i know his real name is actually something like Sanjeeb Muhmadal, what is the point, i still can't understand you and your still not helping me!!!!!!!!!
Anyway I've sent them lots of nasty emails and registered on their forums, but I've said that if i don't get my money back in full i'm going to cancel the contract, so now i need to look for a suitable alternative, don't mind if it's ever so slightly more expensive, i flatly refuse to let them mess me arund like that.

 

rofl @ indian Geoff

 

 

So far this week i've had Geoff, Jason, Steve, who'll be next???

 

Im with you on this one i have given up phoneing 118 everytime i do i get a geoff who is about as much use as winscreen wipers on a submarine.

 

Best name I heard was Aurther Fenwick - classic!! Was actually a uk call centre and his name turned out to be Mike.

I ended up getting VERY cheap insurance due to his lack of ability to do the job and his bogus name!!

 

I got a phone call from vodafone the other day, his name was John Mc, i couldnt understand a word he said, When i am in the mood I play them along get them to repeat themselfs about 6 times and say, sorry can i speak to somone i can understand

 

I find them as hard to understand as a scots man

 

It' a good job we're too expensive and thick to have call centres here then!!!! ROFL

 

The problem is is that it seems that all internet providers/phone companies employ overseas call centres.

They utterly do my head in with their stupid scripts. As soon as you tell them you're on a Mac you can hear the panic, as they've not been told what to answer.

 

I had the npower man here the other day, trying to get me to change my gas and electric to npower, he offered me a deal better than i have currently so i said aye. he sits down, goes over everything with me, then gets to the call centre part, he said, and i quote, 'our call centres are uk based, so you dont have to worry about talking to a pakistani in mumbai or somewhere'. now most probably find that racist, and i would have been quite shocked myself normally, but seeing he was of pakistani origin, i couldnt help but laugh, so he says, 'i know why your laughing mate, but trust me, they do my head in aswell, i was born and raised in leeds'

 

ROFL................probably one of the best stories I've heard for a while!

 

I was a bit dumbstruck at first, then it sunk in, and i just set of laughing, was a genuinely funny bloke, i even made him a cuppa. he spied my RS500 models and asked if i was into cossies, i said aye, so he was telling me he had just got rid of his scooby as he uses his car for work and was costing him a fortune, so he's just bought an ST170, so he took me outside to have a butchers at it, really nice bloke.

 

I am speaking to British telecom at the moment who appear to be in a foreign country
oh what fun been at it for 40 mins so far lol
apparently my account is password protected and without it they cannot speak to me great lol
I'm only ringing to report a fault ffs

 

If there anywhere near as bad as Talk Talk I would hang up......

 

Don't get BT to come to your house to fix anything! They'll tell you 'don't worry we wont charge you a callout fee due to the problems you've been having', they'll then come to your house, fix bugger all, and charge you Ł160! We got a refund and then left them lol

 

appears I owe them some money for my quarterly bill which isn't due yet lol
and I can't pay it because my account is password protected but not by me lol
I can't use the automated service because my account number off my not due bill doesn't match my phone number ffs
Thankyou Mombi for being no fuckin use what so ever now fuck off I have just hung up

 

Ive had to deal with Geoff quite often recently too! He absolutely does my head in!!!! Soooooooo frustrating!!!! If ever i ask him something he doesnt know, he just cuts me off!!!! Then it takes another half hour to get through again only for Frank or Dave to do the same thing!!!!

 

I'm surprised you haven't had 'Dave' yet

 

I've given up calling the f*ckers TBH.Registered on their forum and actually speaking to someone who seems to give a sh1t about my problem, and i can get all my points down instead of arguing

 

talk talk do have english call centres also one in south africa and india

billing and phone lines are in england and internet is india i think dont know what south africa do phones i think

 

Wel I'm obviously getting unlucky, becuse I sure as shit aint getting Mandy from Manchester or anyone like that.

 

south africa is where george asks for your account number!

 

So he can take your monies? Or is that the dude who's found a plane crash victims account with millions and no relatives and you just happen to be in the right place at the right time.

 

Ive dealt with Dave unfortunatly, and can confirm that he's just as useless as the others.

 

Yes, they have English call centres when you want to take up their services, and they're all lovely and efficient as you're handing over your bank details and signing up to their contract - they even answer the phone quickly!

But once they've 'got you' you have to use the Indian call centre if you have any problems, and they're largely shit, useless, unhelpful and fucking frustrating.

 

say you want to cancel and you get an english call centre aswell lol

there is 3 english call centres i know where 2 are keep forgetting the 3rd

 

I know how you feel, I've recently switched to T Mobile from Orange & I've had to call their customer service centre twice only to be put through to a call centre in Scotland somewhere - I 'cannae' understand everything they say straight away & have to ask them to repeat what they've just said

 

i try and take out services with companies that only have call centres in England.

my car insurance is with Bell
Pet insurance is with Direct Line
Building & contents is with Nationwide Building Society.

i took this pledge after i dealt with E-Sure car insurance after my neighbour had hit & cracked my bumper. The call centre was in India and i've never had the displeasure of dealing with so many idiots in my whole life.

 

talk talk have a call centre in Warrington but as they are well known for shite customer service its probably as bad as the rest lol

I have to say the only time ive had a truly world class customer service experience was when i rang Microsoft call centre over a xbox problem.I was that impressed i wrote in for some bizarre reason,think it was down to shock about someone being good.