Originally Posted by bigjim172000
Phoned up and asked for a FREE 14 day TRIAL,
Unlikely as they dont do 14 day free trials- What they do is allow you 14 days in which you can change your mind and cancel the contract you are liable for any costs of calls during this period.
Originally Posted by bigjim172000
Terms of something like 2p per minute to all networks any time of day, 300 free minutes, 200 free texts for £20 per month.
Terms of something like wont get you anywhere mate- Orange dont do a tarriff which comes anywhere near this nor does anyone else unless its a promotional tarriff I am un aware of.
Originally Posted by bigjim172000
Got phone in post 4 DAYS later,
Phone up and ask to send phone back at end of 14 days USE OF THE PHONE,
Here is where your problem really starts- your 14 days is actually now 18 days because the contract starts from when you agreed to have it sent out. Verbal contracts can be counted in court. AGreement and reciept are enough. Once the order is processed thats you in- by law orders by phone have 7 days to be returned (this is inc in the 14 orange offer) just for everyones info.
Originally Posted by bigjim172000
They wont accept it--I asked to send it back becuase they charged me 20p per minute for off peak and 60p for peak even though it was a free trial they still expect me to pay the bill!
See above for a reason why they might not accept it- Also those call charges are unlike any for orange I have ever seen. The most a call has ever been on Orange during peak is 50p regardless of network.
Also how do you know they were that much I find it unlikely you will have recieved any bills within your first 14 days- if so it would have been a very small amount consisting of 1 or 2 days of calls 1 months line rental in advance and a part month (ie the 1 or 2 days)
As for the bill- you're liable for any calls you make- there is no such thing as a free trial.
Originally Posted by bigjim172000
Still getting bills through for a phone i dont have.
Sent them two letters now saying that it was sent back.
Unft due to the above I can see why this is- its all fair and above board as far as orange are concerned. Your issue lies solely with the company/retailer or individual who may or may not have misinformed you.
Unft again as the info you have doesn't tally with anything Orange have ever done its very unlikely you'll get anywhere. Sorry.
These problems arise fairly often within the industry as there are so many if's buts and whats that to tell everyone absolutly everything would be impossible- thats why we reliy on people asking us questions as much as us asking you.
Cheers
Shings
( No I dont work for orange I am speaking purely in my opinion of the facts you have given based on the last 7 years I have spent in the Mobile phone industry- oh yeah and no offence is meant.)