Am I the only member of this site that has had a bad experience with this firm?

On January 20th, I ordered some oils, filters, brake fluid, and grease for my Focus and Cossie. When the parcel arrived, it was missing the Millers 5w-50 for the Cos.

So I emailed Opie Oils and asked them to look into this. No reply. So I sent another email. Still no reply. Finally, I sent a formal complaint asking for a response to my emails. I’ve still received no reply.

So I’ve ordered the Millers from another company – one that hopefully takes customer services a bit more seriously. I’m £33 the poorer, but perhaps a little wiser.

Is my experience an aberration, or is this their normal standard of ‘service’??