Dan I run my own business & it think its good to receive constructive criticism & give it, no one including me want to change insurance companies I think a good idea would be a separate section for specialist cars etc that can deal with all queries to give that personal service its not just money its that your insurance looks after your car as much as the owners. The biggest thing was that Accident Exchange thing rather than Adrian Flux dealing with it to the end.
Cheers
Ian