I have found that the option for people to book direct for their tickets a good idea for some, but the fact there are still some people I have ordered tickets for as they dont do online stuff.
But agree that a week to go they still haven't sent out the tickets be it via email (daft idea) is a joke and the fact they still haven't got a clue where each stand is going to be only hints towards a complete disaster, as without some idea where we are all going, we will be left to the stewards trying to tell everyone where to go