Originally Posted by
StevieA
Thank you. In two sentences you have summarised the essence of the argument. If the cost has indeed been bumped up to hide a fitting charge then this goes against the RAC terms and conditions that pledges "free fitting" for roadside repairs.
No, in two sentences he's written what you want to hear.
The fact is you paid more (by your own choice, as you could have refused to take the part at that price, as has been pointed out) for a part to be supplied (and physically fitted) to your car, at the side of the road, in a quick turnaround. THAT is why you have paid more. Simple as that. Convenience costs money. And you are not just paying for a part - you are paying for a
service. Had you posted here that you were charged £330 just to
supply a part to you (ie, the RAC man came out, gave you a box with an alternator in, took £330 from you, and left) then yes; you'd have been ripped off. But that isn't what happened. You paid £330 for a part, having it fitted, getting you on your way, avoiding inconvenience of being recovered to a garage, minimal waiting, and the service as a whole.
Sound like you got a good deal