Originally Posted by
stevieturbo
I'm sure he had a choice at the roadside whether to have the repair or not.
If he chose not to ask how much the parts where, is that anyone elses fault ?
And when comparing prices....you need to compare like for like. ie, roadside repair prices.
I'm more surprised the RAC van had an alternator for the car on board in order to even repair it at the roadside.
and what happened the old unit ?
The part was not on the van - he went to get it.
I was told how much the part was before it was fitted, but given the circumstances had no choice but to go ahead with that or risk the delay of a 100-mile tow/lift to destination (I have "recovery").
After fitting the new part, he took the old one away.
The RAC terms and conditions are that if a repair is done roadside, you are charged for the part, not fitting. The guy did an excellent job - that is not the issue. The issue is whether or not the charge for the part - £330 for an alternator that Ford dealers quote £160 for - is proper. I have no issue with the RAC mechanic, who was friendly, efficient and helpful.