Anyone else think they are a waste of space

Booked a collection today for a turbo to be sent and waited in from 9.30 till 5.30 and they dont turn up, Ring up to kick off and the automated fucking service just tells me they will reply via email to my report of non collection

Now im gonna look the twat for giving a date of return and it not happening and not being able to give a date as it depends when i get an email back from these tossers with a new collection date

Anyone else had probs as i was led to believe they were reliable