What you say is true as that's what happened to me and he even admitted he hadn't even submitted my details to their underwriters, he was a nice fella though not rude or anything like that I think he was just a bit out of his depth, like I said I'll give them another chance next year and hopefully I'll get to speak to the man himself when the time comes as I still believe they are a good company as people still seem to be recommended them, so I wouldn't write them off just yet pani.
I ain't writing them off either mate, just that Paul's colleagues don't help the massive reputation he's built and yes they were nice enough to me too, just not helpful. I'll let them quote me next year too but that cock don't seem to understand any of that.