You completely miss the point. I note that you've put a big up thread about your service complete with roses and daffodils from Paul but I bet put the shoe on the other foot and you'd change your tune if you got the service that I got and it seems others too and there are a couple of threads in memory that point to a less comprehensive service from his colleagues. So what's the point of him being amazing if the others are just as shit as he is "amazing"....? You advertise your company, not yourself.