I think Ginge knows who/what FoMoCo are.
The point he was making is that your problem appears to lie with a franchised retailer.
FoMoCo build the cars, using components bought in from multiple external suppliers. They wholesale those cars to the retailers who sell them to you.
You have no contract with FoMoCo, just like with any other consumer purchase the contract exists between buyer and seller. How the wholesaler and retailer conduct business between themselves is their business.