Ring them up..you need a id number to type in first though visit there web page

Go through the motions

The security of your data is very important to us. Because of this we only discuss account information with the account holder. Therefore we will ask you for a Secure Web PIN over the phone to identify you as the account holder. You can see this PIN after you log in to your PayPal account.

i know its a pain in the arse.But better than fucking around on the pc trying to get it sorted