I have had the pearl for 18 months now. When I first got it I hated the thing, then the roller ball packed up so it was sent away for repair. In the 4 weeks I didn't have it I realised how much I took it for granted. Wouldn't have any other phone now ! I was due an upgrade in October but am waiting for the new 9700 to come out on O2 ( as they are a useless bunch of arses and are draggin' there feet with release !)