they've given you an unsafe vehicle to drive, causing you to have a near accident

throw the book at them mate, i would if it was one of our vans and kiwk fit had made a mess of it, they are supposed to do all our work for brakes and tyres and steering etc even though the vans are still mainly under warranty, but when the guy said 2you shoudl alway shave a bit of play in the steering rack (there was about an inch of play in the steering wheel before you had movement at either wheel) otherwise you would feel every pot hole and lump in the road you hit" i decided that he was a clueless fuckwit and never went back there again

ford then said that the rack was fooked and they'd come and collect it, they sent a recovery truck out to get it and you could hear the "knock" as the bits of rack inside the rack were twanging off against each other