I recently sold a ergonomic office chair on ebay, they are quite expenive new (£650)

i sold mine for £290, i took many pictures and the chair was in good condition.

The guy who won lives in london and wanted me to post the chair. I said delivery or pickup only in my auction.

I offered for £25 (parcelforce wanted £28) to deliver the chair to him (end of M4) from bristol in my fiesta.

He declined and said if i rang parcelforce on this number etc etc it would be £28, i agreed. I heavily wrapped the chair up in bubble wrap completely covering everything and it took me an hour. i then put black bin bags over it and parcelforce picked it up.

the guy recieved the chair snapped in half it is of no use to man nor beast, now i used the service he segguested guess what compensation upto £150 ,

Im in a right position now hes moaning at me he has a bad back but the only way for me to go through parcelforce is fill out a form in post office etc .

what would you do, since i rectified my past wrongs on ebay regarding posting things i have a 100% feedback score at sending stuff out and i want to keep it that way. I so wish i had driven the chair down to the guy. At this time of year i cant afford to fork out £300 to refund him for something that isnt my fault but i feel quite bad about it.

opinions guys