Need a favour. If anyone is close to this address would it be possible to see if there is anyone there.

http://www.puddleduck.uk.com/

As some may know ive been doing the headgasket on the aston.

First lot of goods came through just, fine customer service was great.
Bits were almost £700, turned up 2 days later.

They even emailed me to say they have closed puddle duck parts ltd/ ie the restoration side of the company has gone bust and are now trading as puddle duck, selling parts only.

I even get a new invoice through the post with the new letter head, and a credit note for sometihng i send back.

spoke to some aston buffs and they all agreed id have nothing to worry about, as they are a well trusted company.

On the 21st i ordered a new clutch for £428. i send a few part back from the last order and these had been cerdited.

I get an email on the 21st saying order has been taken and good are send. expect delivery on friday 23 or monday 26.

nothing arrived monday so i emailed just asking if i could have a consignment number to track the delivery- no reply.

Yesterday i get a bit concerned, call on numerous occasions. the phone is often engaged so some one is there making calls, but they never answer it. ive left 2 messages and called about 10 times. no -reply

Today after more calls and still no email reply i get very concerned.

I call the mastercard they say a payment was taken on 21st for the £428, which is what i ordered.

I then call tnt, who puddle duck have an account with, and they find a collection on the 23 from them, but can not find any reference to me or my postcode. so im told to assume the parcel was never sent.


SO the dilema, the aston is being used for a wedding on the 14th feb, so it need to be done asap.

THe only option i have is to drive up there and deal with it face to face.

but what if the parts have been send, do i give him the bennifit of doubt but then risk not having the car done in time.

or do i order the part somewhere else (not very easy part to get) but then risk the delivery turning up and end up with £900 worth of clutches

Im not worried about the money, as its on the business mastercard, i have 3 months to dispute payment, so the money is safe.

Sorry in waffling now.

But if anyone is close to

Puddle duck farm
Sherbourne Hill
Warick
CV35 8AF

can you please please pop in and just see if there is any life there.

I have a wedding in 2 weeks and i can not let the brides family down!!!