Same here, i got towed when my cat collapsed and we were motoring down the dual carriageways at 50ish. He said you don't need to do anything other than steer.

With this clip though it was on the news and the AA driver had asked the carpark attendant if it would be ok to go through first, obviously a breakdown in communication(excuse the pun).

Also to add, although not the AA my mate had a crash and was recovered on a flat bed. They didn't take care and made more damage dragging it up on the winch. They contributed towards the repair.

I would be very surprised if someone told me The AA are not liable for damage as a result of their actions!