basically my birds been with them 6 years she reckons and only had the original box and then bought a recon box 2 years ago . now that box is playing up so i need another one .

she reckons a new customer will get on free but sky will want £100-£150 for her to buy one ???

is this true ?

i know most times the new customer gets a better deal but in 6 years to have 2 boxs surely they got to do her a deal ? i had the same problem with NTL/Virgin a few months back . same box for 4 years and tehn had a prob and the div on the fone said i had to pay £80 for a new one or if the engineer couldnt find a fault with mine ( had a mind of its own turning off )they would charge me £50 for the call out . i went mad as fook and said just send me a new box , job done . in the end the engineer that had to come out to check it first was sound . gave hima cuppa etc and in 10 mins i had a brand new box . but all the hassle was unreal . is it worth ringing up sky and telling them she will finish her contract and i will take a new one out at the address and claim the free box ?