Is this "normal"????

The postage was only for £4.50 so I'm not going to get all worried about it, BUT, I am really pissed off with the service I have recieved, so I'm going to write a complaint, but do you think this is unreasonable, based on the events below???

Got married around 2 months ago, amongst the presents we got 2 photo frames from different people, the same stlye but different sizes...
So my wife thought it would be a good idea to mount these on the wall, large one in the middle and a small one at each side, of which we needed to buy another one.

We went into Debenhams which is the only place you can get this exact one from, if i am correct, and they said it had just been discontinued and could be bought online.... So we bought one off the site as planned.

Got home from work and I had a delivery note through my door saying it had been delivered, and in the notes section it said "Package has been dropped over the back fence..." it's about 8ft high
Opened it up and it was smashed, unsurprisingly!
Called up, complained and called the courier company aswell to ask what sort of moron throws things over fences onto concrete paving, to which the only response was, how are we to know what's in the box....PRICK, to which I replied "All the more reason not to throw it over the fu*king fence then"
Anyway, got it collected, got a new one, and it's broken AGAIN!!!!!!!! Now they say they don't have any left, and have refunded me the price of the frame but not the postage, really pisses me off, I PAID for a postal service which was shite, why should I not get a refund on that as it was clearly the issue with it being broken TWICE!
Their eyes must be fookin' painted on...........

Also forgot to add, both my neighbours don't work and are always in as they are both childminders and one of them doesn't even drive, and the fence they threw it over can only be done by going into my neighbours garden....