i've got the connection connected

it's sending packet data

it's reciving packet data

but it's not connecting to the internet because it's still at the "acquiring network address" stage

and there are 2 lines for the ip address which say 0.0.0.0 and 0.0.0.0

whats wrong?

i've put all the details i need in, i've got the connection, why won't it connect?

i can't even put in a manual ip address into the bar anywhere but i can connect to next door neighbours laptop and see what he's got on his system

help