A complete disaster, i'm absolutely gutted to the core.

The wheels i had bought from a Passionford member arrived in the UK and i rang up to collect and they inform me that my Gifts have £320.00 import duty and VAT @ 17.5% on top making the total around £570.00 :x :x :x

- The items were packed 2 wheels per packet
- The box was labelled with an insurance sticker saying the replacement value was £1200.00
- And marked as GIFTS
- Customers inform me that items bought over the internet valued at more than £16.00 or £18.00 are changed and items sent via a friend or family member are charged after £32.00 (robbing f**king country)

I have spoken to the sender and he's completely spot on and has said let them return to sender and he'll send them back individually and priced at £15 each.

If anyone can let me know as much information as possible regarding ways of getting around this can you please comment, as both parties don't want the items bouncing around the postal services in 2 different countries

Many thanks

Chris.