Hi Penguin,

Just noticed your post and would like to look into this for you.

If your vehicles have ran their term (ie 12m +) and you havent presented a non-recoverable claim you would be entitled to an NCB increase.

We track absolutely everything to safeguard and back our customers positions with their respective Insurer, so this should be something that I can easily resolve for you.

To start the ball rolling, would you please PM me your actual name, postcode and date of birth to enable me to trace your record and get things back on track for you.

Kind regards

Tony

NB. You would be able to use your NCB up to 2 years post expiry with all Underwriters that we use, which is also the industry standard term for NCB acceptance.