RANT VERY MUCH ON

i have tried to send u a pm but ur inbox is full

i am trying to renew my insurance with u but ur staff dont seem to want to take my money

i am unable to make calls while at work, so my mrs (who is on the policy) rung up for me but couldn't renew as they need to speak to me which is fair enough due to data protection bollox

so today 29/08/2008 i dont normally finish till 6pm so had to finish at 4:30 pm (loosing me 1 1/2 hours in wage) to speak to greenlight, my mrs had sent GL an email with my up to date mods on but for some reason sent a blank email,

so i spoke to neil who was great, told me to send it again wait 5 mins and then ring him back and ask to speak to him, so far so good

so i did that rung back and got a bloke called Dave who was very unhelpful, neil was on a different line at the time so couldn't speak to him

Dave told me that neil would have to put the new list on the system (which i had to edit due to 2 different sets of injectors on my policy)

in which case would run over 5pm and thats when they shut he would speak to me 2moro

i explained that i was at work 2moro and monday (end of month and all that) and the only time for mr to re-new is now or sunday but sunday u are closed

Dave said that there was nothin he could do and they wouldn't speak to me past 5pm as i am only 1 case

i then said well if i cant re-new now as my policy will run out b4 i can speak to u again i will have to take my business else where bearing in mind i have been a customer of yours for 3 yrs now, dave basically said i will have to go else where then, there is nothing he can do

also bearing in mind i have had a slightly cheaper quote with adrian flux but wanted to stay with GL due to the good service i have had in the past

after neil had told me to ring back and when i do i get told its to late has pissed me off a fair bit

I did try and PM u this Tony as i didnt wont it on the board but ur inbox is full so i have had to do it this way

it would of took 5 mins if that

Tony i would like a reply to this please on this thread or by PM as i am a very unhappy customer at the moment and i dont want to change my insurance company but feel at the moment i have no choice due to unhelpful staff

RANT OFF