Originally Posted by
XRT_si
they are being extremely difficult for no reason, at my store we would without a doubt have swapped it for a brand new one first time, then given you a refund if you still werent happy. However strictly we shouldnt do this so its manager's discretion.
agreed,
sounds like they don't like you
, if you want to get it sorted tell them your giving them one chance to get your money back or you'll ring customer services and make a formal complaint... you'll be leaving with your cash mate as thats the last thing they want.