Originally Posted by
topaz
they took the £60 before i was handed the keys
i can always dispute it with my credit card company, i'll see what my insurance says.
tax holder is long gone, he said it was split anyway
If you did that, then your contract with the windscreen company is null and void and they do not have to rectify any situation that may have arised. Despite the fact that that is a cuntish way to go about things (no offence intended)
Originally Posted by
Trist
I used to work for RAC autowindscreens and for the payment my manager used to say that even if the customer was not happy they had to pay as it was thier contract with the insurance company not RAC.. Load of shit if you ask me, customer is number 1.
We used to make customers check over the car before paper work signed!
hope you get it sorted mate.. do a proper check at all inside areas of wing and down inside of A pillar trims..
Your manager is/was wrong. The contract for payment is between the windscreen company and the insurance company. The windscreen company does not keep excess money. This money is collected BY the windscreen company on behalf of the insurance company. It is then banked into the insurance companies bank account. Then the insurance company pays the full ammount for the job. IE, if the job costs £300, the windscreen company collects £60, gives it to the insurance company and then the insurace company gives the windscreen company £300.
The contract for the product replacement is between the customer and the windscreen company. If a product is incorrectly supplied/fitted, or faulty, the contract still lies with the windscreen company. The insurance company have nothing to do with it other than the payment and proceedure of allowing the replacement.