I'm sure someone in the contract it says then can take make fees... which they can make up to any fugure they like! Worst part is to tell me I WAS getting money and wait 2 months to tell me I get nothing. Would have been bad enough if they said you get nothing then.

I think that they are fed up of waiting to get the refund from highway so just made their "fees" up to the full amount.

What's even worse is that they said Legal protection was free (which I already had elsewhere) and they said no point taking off as it's no cheaper without. they are now saying that £20 for that is coming off too!