Took out my policy around £800.

Paid £300 deposit. Had insurance for 12days before i sold the car and cancelled.

Phone up they said no problem we'll sort you out a refund. I wait patiently for around 3 weeks. Call up and they it's being sorted, Highway have a backlog (checked and they don't) wait another 3 weeks. Still nothing. Tell them they have 2 more weeks or I want them to pay me before they get the money back. Still being reasonable.

So today they say well sorry you don't get anything back.

They say Highway take 25% and we are taking about £100 in commission.

FFS. I'm sure it's in the documents somewhere giving them the write to do what they like (it always is!) but why not tell me 2 months ago they I wouldn't get anything. Why keep me calling and fobbing me off.

what a Joke. I will get them back for this....somehow!

Even Highway though they were taking the p1ss!